Enterprise Applications Specialist

Description

The Enterprise Applications Specialist supports the firm’s enterprise application portfolio and helps employees use technology effectively. The role provides day-to-day application administration and support, serves as an escalation point for application issues, assists with the creation of application configurations, testing and rollouts, and creates practical documentation and training.

Duties and Responsibilities

• Provide day-to-day administration of the firm’s cloud-based application suite, including application configurations, user settings, permissions, workflows, templates, and changes.
• Assist with the evaluation, testing, configuration, and deployment of new applications, features, updates, and integrations.
• Monitor application notifications, known issues, service availability, and release information.
• Serve as the applications escalation point of contact, investigate application incidents, and identify practical solutions.
• Document resolutions and recurring issues to applications.
• Coordinate user acceptance testing, launch communications, training, and gather feedback after rollouts.
• Develop role-based training plans and materials for new applications, major updates, and recurring user needs.
• Deliver instructor-led, virtual, and one-on-one training for employees with different levels of technical experience.
• Create and maintain user guides, quick reference materials, frequently asked questions, knowledge base articles, standard operating procedures, and support runbooks.
• Train service desk and IT support staff on application features, common issues, troubleshooting steps, and escalation procedures.
• Review application-related tickets and user feedback to identify recurring issues, knowledge gaps, and opportunities to improve support or training.
• Work with business stakeholders to understand needs and recommend practical improvements to application use and related processes.
• Follow firm security, privacy, records management, and change management requirements when supporting or configuring applications.
• Support access management activities, including coordination of user permissions, security groups, single sign-on, multi-factor authentication, and provisioning or deprovisioning workflows.
• Partner with infrastructure and security team members on application integrations, access issues, testing, risk remediation, and incident response.
• Open and manage vendor support cases, provide requested diagnostic information, track progress, test proposed solutions, and confirm resolution.
• Assist application owners with vendor reviews, licensing information, renewal planning, and other administrative activities as requested.

Qualifications & Skills

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience, is required.
• 3+ years of experience supporting enterprise applications in a cloud or SaaS environment.
• Experience in a legal or professional services environment is a plus.
• Hands-on experience with Azure Active Directory, SSO, and identity/access management.
• Experience creating clear user documentation and delivering technology training to individuals or groups.
• Strong customer service, communication, facilitation, and interpersonal skills, including the ability to explain technical concepts to nontechnical users.
• Strong understanding of application security principles and compliance frameworks.
• Familiarity with common law firm applications (e.g. iManage, Egnyte, Aderant, Intapp, NetDocuments, or similar).
• Exceptional documentation and organizational skills, with a proven ability to manage multiple priorities and work effectively across teams and vendors.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type

Full-Time, Non-Exempt

Supervisory Responsibilities

None

Work Location

Hybrid or Remote

Physical Requirements

Primarily sedentary work. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

Travel

5 – 30% domestic travel by ground and or air, dependent on firm needs.