Enterprise Referral Manager

PRIMARY FUNCTION

Responsible for structuring and distributing the incoming referrals to the referral coordinators in the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Ensure all specialists uploaded in our EMR have the updated information and details.

1. Oversees key performance indicators such as productivity, quality, and time of the referral coordinators.

1. Provides training and training materials to referral coordinators.

1. Perform reviews of referrals to ensure all referral best practices are being used.

1. Monitor staffing changes, hiring and dismissals of referral coordinators.

1. Assist with implementation of new initiatives.

1. Provide the best environment to work efficiently for the team.

1. Collaborate with office managers to create a communication link between coordinators and in-clinic staff.

QUALIFICATIONS

EDUCATION:

• Proficiency in Microsoft Office Package.

EXPERIENCE:

• Bilingual (Spanish & English).

KNOWLEDGE, SKILLS, AND ABILITIES

• Good analytical and planning skills.

• Critical thinking and decision making.

• Strong attention to detail.

• Self-starter, motivated, multitasking capacity, communication (written, verbal).

• Customer service oriented, this includes patient needs and assessment, quality standards for service and satisfaction.

• Able to stay calm, collected & listen to diffuse stressful situation.

TYPICAL WORKING CONDITIONS

• Patient facing

• May rotate working in the office and remote/telework.

OTHER PHYSICAL REQUIREMENTS

• Vision

• Sense of sound

• Sense of touch

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.