Enterprise Strategic Program Manager

Job Description

Job Summary

• • Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
  • Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
  • Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
  • Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Major duties of this role include:

• • Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.
  • Builds and maintains client relationships.
  • Is accountable for a thorough risk assessment of the overall program/project.
  • Coordinates internal and external project team members' contribution.
  • Is responsible for costing of customized solutions and ensuring implementation within budgets.
  • Has profit and loss responsibility.
  • Works on project management assignments with broadly defined objectives.
  • Solves non-routine issues, challenges and problems within field of specialization
  • Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.
  • Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.
  • Lead Customer physical inventory and asset tagging activities.
  • Provide Cross-functional team leadership that is in line with Agilent policies and procedures.
  • Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.
    

Qualifications

• Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.
• 5 to 7 years of laboratory instrumentation support and/or sales experience.
• Strong business acumen skills. MBA is an asset.
• Ability to manage and understand laboratory instrument service and maintenance business (process & financial).
• Strong customer focus with a customer first mindset.
• Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.
• Team building/development and leadership skills.
• Dedication and commitment to industry standard project management discipline. PMP certification is an asset.
• Effective collaboration skills.
• 3rd party service provider relationship development and management skills.
• Excellent written and verbal communication skills.
• Customer contracting and Scope of Work development experience

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

View Graduate and Student Job Search and Apply

Graduate and Student Career Site

We are 18,000 ways of seeing the world

Visit our career site and learn more about Agilent

What's it like to work at Agilent?

About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.