Enterprise Support Analyst

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Our journey began in 2000 in the garage of our co‑founder, Theo Duchen, who—together with fellow former McKinsey partner David McDonald—set out to reinvent insurance technology. From those start‑up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry.

Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers, and MGAs, we continue to shape modern insurance across both personal and commercial lines.

Recognised as a Great Place to Work® 2026 Acturis combines the agility and innovation of a start‑up with the scale and stability of an industry leader. You’ll join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day to day you will:

• Provide first-line technical support to colleagues across the business, diagnosing and resolving hardware, software and access-related issues while delivering a high level of customer service.

• Maintain and support physical endpoints, server and virtual desktop environments, assisting with user administration, system updates and the smooth operation of core IT infrastructure.

• Contribute to the continuous improvement of IT services by supporting automation initiatives using PowerShell, helping to streamline processes and assisting with a variety of infrastructure and technology projects.

We offer structured development, clear progression, and genuine ownership — whether that means leading projects, shaping strategy, or mentoring others. You’ll work in a collaborative environment where strong performers progress quickly.

You can expect:

• A transparent progression structure, regular feedback, and annual performance reviews.

• Exposure to a diverse technology estate, supporting everything from end-user devices and office infrastructure to virtual desktop environments, hosted services and core Microsoft technologies.

• A varied workload that combines technical support, systems administration, process automation and project-based work, giving you the opportunity to work across multiple areas of IT.

You’ll thrive here if you:

• You have around 1-2 years of experience in an IT support or infrastructure role, supported by a 2:1 degree (ideally in a STEM subject) and excellent A-levels (or equivalent)

• You communicate confidently, build positive relationships with colleagues and customers, and take pride in delivering excellent service.

• You’re organised, proactive and eager to take ownership, with a solid technical foundation and the ability to quickly learn new technologies and concepts.

Ready to build your career in IT while solving real technical challenges in a fast-paced technology business?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.