Enterprise Support Engineer

Please submit your documents in English when applying for this position. Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you! While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others! You will be dealing with Evertz’s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack. Responsibilities: Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance. Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause. Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner. Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers. Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”. Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group. Participate in on-call duty. Skills and Abilities : Previous experience in support roles is desirable Good communication and interpersonal skills Experience with Databases (My SQL, Aurora) Experience with Linux (any flavour) Problem-solving attitude and ability to react to changing situations Ability to act effectively in high-pressure situations Dedicated to delivering excellent customer service Passionate about technology and eager to learn new software and hardware products Ability to multitask in a fast-paced environment Degree or diploma in IT, Electronics or Computer Electronics Additional skills and experience that will be useful: Python and JavaScript familiarity is preferred Enthusiastic about Computer hardware Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches) Knowledge of cloud computing environments (AWS is preferred) Willingness to travel if required Recruitment p r ocess is simple : Screening with recruiter (~45min) Technical interview with Hiring Manager and Enterprise Support Engineer (~100min) Thank you for considering a career with Evertz! Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. A complete privacy policy can be found at https://evertz.com/contact/privacy/ Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.