Epic Application Analyst- Hospital or Professional Billing

Epic Application Support

• Configure, maintain, and optimize Epic HB or PB modules.
• Analyze business requirements and translate them into system design and technical solutions.
• Perform application build, testing, validation, and deployment activities.
• Troubleshoot and resolve application issues, system defects, and user-reported concerns.
• Collaborate with operational leaders to identify opportunities for workflow improvement and automation.

Project Management & Implementation

• Participate in Epic implementations, upgrades, enhancements, and optimization projects.
• Develop project plans, timelines, testing scripts, and documentation.
• Coordinate with Epic representatives, third-party vendors, and internal stakeholders.
• Support change management and end-user adoption efforts.

Revenue Cycle Optimization

• Support billing, claims management, reimbursement, charge capture, and payment posting workflows.
• Evaluate operational processes and recommend system improvements to enhance revenue cycle performance.
• Assist with revenue integrity initiatives and denial reduction efforts.
• Monitor system performance and identify opportunities to improve financial outcomes.

Testing & Documentation

• Develop and execute test plans for software releases, upgrades, and new functionality.
• Maintain thorough documentation of system configurations, workflows, and support activities.
• Ensure compliance with organizational standards and Epic best practices.

Training & Customer Support

• Provide ongoing support and consultation to end users.
• Deliver training and educational resources for operational teams.

• Serve as a liaison between business units and IT.

• 3 years of experience supporting healthcare information systems,
• 1 year of experience with healthcare revenue cycle processes, billing operations, claims management or patient accounting preferred.
• 1 year of experience working with system integrations, interfaces, or technical support
  processes, required.
• 1 year of experience supporting Epic applications in healthcare, preferred.
• Bachelor's degree in computer engineering, computer science, healthcare administration, information technology or other related field, required, OR four years of related experience may be considered in lieu of degree requirement.
• Epic certification in one or more technical applications and/or ability to attain Epic certification(s) in assigned module(s) within a defined timeframe determined at time of hire.

As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.

This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:

• This position operates in a hybrid work environment and may require a minimum of 25% onsite presence to support operational and business needs.
• Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
• Participating in on-site go-live and support activities across multiple organizational locations.
• Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
• Traveling between organizational facilities to provide operational, project, and end-user support.

Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.