Epic Cheers Campaign CRM Analyst

Epic Cheers Campaign CRM Analyst, 100% Remote, 4-month contract

Description

Primary Responsibilities:

Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.

Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.

Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.

Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation.

Maintain system documentation, including design specifications and build records.

Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.

Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows.

Analyze workflows, data collection, reporting needs, and technical issues to support solution development.

Collaborate with training teams to develop and maintain application-specific training materials.

Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.

Ensure compliance with organizational standards for system configuration and change control.

Build and maintain strong relationships with end users, stakeholders, and business partners.

Facilitate communication across teams from requirements gathering through implementation.

Troubleshoot and resolve application issues, escalating complex problems as appropriate.

Maintain deep knowledge of Epic functionality and operational workflows.

Skills

Crm, Cheers, Campaign, Epic

Top Skills Details

Crm,Cheers,Campaign,Epic

Additional Skills & Qualifications

Required skills:

Applications: Ambulatory, Care Everywhere or EpicCare Link.

• Minimum of 5 years of experience in the healthcare industry, including at least 3 years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
• Minimum of 4 years of experience with Epic implementation and/or support

Desired skills:

• Team management and mentoring experience, both formal and informal.
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration.
• Additional Epic Certifications in Epic Cheers CRM
• Proficiency with Excel, Visio, PowerPoint and SharePoint

Job Type & Location

This is a Contract position based out of Eden Prairie, MN.

Pay and Benefits

The pay range for this position is $80.00 - $90.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Eden Prairie, MN.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.