Epic ECSM (Epic Client Systems Manager)

Job Title: Epic ECSM (Epic Client Systems Manager) Position Summary: The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization. Key Responsibilities: Epic Hyperspace Deployment: Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard. Client System Management: Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments. Performance Monitoring & Troubleshooting: Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues. Security & Compliance: Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates. Collaboration & Support: Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems. Automation & Scripting: Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks. Documentation: Create and maintain detailed technical and procedural documentation for Epic client system deployments and support. This is a remote position. Empowering the Future of Healthcare The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience. ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.