Epic IT Applications Lead - Revenue Cycle Applications - Epic Certification Required

Your job is more than a job

Applications Team Lead – Build Squad

Lead people. Strengthen solutions. Help shape better experiences for providers, staff, and patients.

Ready to Lead - What’s Next?

We’re looking for an experienced Epic professional who enjoys solving complex problems, developing others, and turning great ideas into reliable solutions. As an Applications Team Lead, you’ll combine hands-on application expertise with team leadership to help our Build Squad deliver high-quality operational and project work—on time, within service expectations, and with a strong focus on collaboration.

What You’ll Do

• Serve as a trusted application expert and lead the analysis, design, build, testing, and support of assigned clinical, ancillary, or financial systems.
• Translate user needs, workflows, regulatory requirements, and organizational priorities into secure, efficient technology solutions.
• Coordinate and oversee application work that supports providers and staff in delivering high-quality patient care.
• Monitor ticket distribution, ticket health, workload balance, project progress, and team follow-through.
• Help identify risks, blockers, resource concerns, and delays early—and partner with leaders, project managers, Functional Architects, Epic Technical Services, and operational stakeholders to keep work moving.
• Support complex issues, troubleshooting, escalations, application maintenance activities, and cross-team coordination.
• Promote clear documentation, thoughtful testing, peer review, timely stakeholder communication, and consistent quality standards.
• Coordinate coverage and out-of-office preparation to protect project continuity and customer support.

How You’ll Grow the Team

• Provide approachable, day-to-day guidance, coaching, and mentorship for analysts, Senior Analysts, and Functional Architects.
• Facilitate regular check-ins to review priorities, remove barriers, reinforce expectations, and support professional development.
• Support onboarding and continued application development, including structured 30-, 60-, 90-, and 120-day milestones as appropriate.
• Encourage cross-training, knowledge-sharing, and multi-application growth to strengthen team flexibility and coverage.
• Model professionalism, accountability, teamwork, and psychological safety so team members feel comfortable asking questions and raising concerns.
• Provide leadership with timely updates on team progress, quality trends, coaching needs, project concerns, and improvement opportunities; contribute to performance feedback when requested.

What You’ll Bring

• Required: Current Epic certification in at least one of the following modules: Cadence, Grand Central, Prelude, Health Information Management (HIM), Hospital Billing, Professional Billing, or Claims.
• Strong experience analyzing user requirements, workflows, procedures, and system issues.
• Demonstrated ability to coordinate application design and build while balancing operational support, project commitments, and service-level expectations.
• Excellent customer service, communication, collaboration, organization, and problem-solving skills.
• A supportive, solutions-focused leadership style and a genuine interest in helping others grow.
• Ability to work with minimal supervision, communicate concerns appropriately, and escalate operational or employee-related matters to leadership when needed.

What Success Looks Like

• Work is distributed thoughtfully, progresses visibly, and is completed with quality and accountability.
• Risks are surfaced early, stakeholders receive clear updates, and decisions and next steps are followed through.
• Analysts receive consistent coaching, actionable feedback, and meaningful development opportunities.
• Strong build, testing, documentation, peer review, and ticket-management practices reduce rework and improve consistency.
• The team continues to improve its workflows, handoffs, efficiency, customer service, and cross-application capability.

Why Join Us?

This is an opportunity to stay close to the work while making a broader impact. You’ll help guide talented team members, improve how work gets done, and build technology that supports the people delivering care every day. If you’re energized by teamwork, continuous improvement, and helping others succeed, we’d love to hear from you.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

About Us

About LCMC Health

One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond.

If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.