Epic Technical Support

Salary Range: $80,000.00 To $100,000.00 Annually About the Role We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability. Why You’ll Love This Role 100% Remote Work – work from anywhere in the U.S. 100% Employer-Paid Medical Insurance $1,500 Annual HSA Contribution Generous Paid Time Off 403(b) Retirement Plan Professional Development & Education Assistance Key Responsibilities Technical Support & Issue Resolution Provide advanced troubleshooting and technical support for Epic systems and related technologies Research, diagnose, and resolve complex IT issues in a timely manner Act as escalation point for high-priority incidents and critical system issues Create, track, and prioritize tickets within the IT change management system System & Project Support Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks Review and follow up with internal IT teams on ongoing initiatives Collaborate with third-party vendors to validate configuration and functionality within Epic environments Plan and execute deployment of Epic end-user devices in coordination with local IT teams Collaboration & Training Work closely with internal IT teams to ensure continuous service delivery Lead and participate in internal and external trainings for IT staff and end users Maintain clear communication with stakeholders regarding issue status and project updates Documentation & Compliance Create and maintain system documentation, support procedures, and application configurations Follow IT policies, support procedures, and user code of ethics Ensure HIPAA compliance and data security standards are consistently met Required Qualifications 7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience) Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments Strong experience with IT Help Desk frameworks and service delivery models Experience with Microsoft technologies and/or Azure administration Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome) Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce) Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems) Excellent written, communication, and interpersonal skills