Escrow Servicing Operations Specialist (Hybrid)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.

HOW YOU'LL CONTRIBUTE

• Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
• Monitor service delivery, productivity, and quality standards for tax, insurance, and insurance claims.
• Process escrow-related documents and disbursements accurately and timely.
• Research exceptions and process off-cycle requests.
• Perform general escrow account maintenance and escrow analyses.
• Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
• Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
• Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
• Perform basic mathematical calculations related to escrow servicing.
• Maintain accurate accounting of escrow disbursements.
• Conduct quality reviews, including insurance and tax document reviews and verification of information provided by tax assessors and other applicable sources.

WHAT YOU'LL BRING

• Required Education, Experience, Certification/Licensure
• Preferred Bachelors Degree
• 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing

Pay Range: $18.46-$24.62 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About Us

Our people are the foundation of First American’s success and that is the reason we put them first.

This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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