Estate Operations & Technology Manager

• Remote-first, with a strong preference for candidates living within 1–2 hours of the Philadelphia suburbs for monthly in-office collaboration (1–2 times per month).
  
• Approximately 25% travel across the U.S. and potentially Europe.
  
• Reports directly to the Principal.
  

• Platform Ownership: Serve as the sole administrator for specialized estate and operations management software (including NINES).
  
• Data Integrity: Manage user permissions, onboard new profiles, and maintain a clean, scalable data architecture.
  
• Ecosystem Integration: Ensure flawless integration of operational platforms across field-deployed iPhones, iPads, and corporate iCloud environments.
  

• Hands-On Instruction: Conduct dynamic training sessions (both remote and on-site during travel) to help non-technical field and property staff master digital workflows.
  
• Operational Bridge: Connect corporate technology goals with real-world property operations.
  
• Workflow Optimization: Proactively audit platform workflows to eliminate friction and maximize communication efficiency between global teams.
  

• Standard Operating Procedures: Translate physical property operations into structured, digital SOPs and templates within the management platform.
  
• Vendor Liaison: Collaborate with external AV, smart-home automation, and IT vendors to ensure seamless technology handoffs to the property staff.
  

Requirements

• Experience: 3–5+ years in systems administration, corporate technology training, or managing operations software for high-end hospitality or private estates.
  
• Platform Expertise: Proven experience setting up and administering specialized property management or enterprise operational systems (experience with NINES Systems Administration is a major plus).
  
• Hardware Ecosystem: Deep familiarity with corporate and deployment-level Apple ecosystems (iOS, iPadOS, macOS, iCloud integration).
  
• Communication: Exceptional emotional intelligence and patience; ability to teach complex digital tools to non-technical employees clearly.
  
• Discretion: Demonstrated history of working with extreme discretion and confidentiality.
  

Benefits