ESTONIAN-RUSSIAN SPEAKING CUSTOMER SUPPORT AGENT

ESTONIAN-RUSSIAN SPEAKING CUSTOMER SUPPORT AGENT We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment. Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe. It's your game! This is a hybrid role . As an Estonian and Russian Speaking Customer Support Agent you will be handling calls, emails, and live chat with the customers of our Estonia-based brands. Reporting to the Customer Support Team Lead , you will be part of the Customer Support Team . This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points. Salary range for this role, based on experience level is 10.2 - 11.2 € per hour (gross). If you love making an impact by helping people, this role is for you! You Will: Help customers with their inquiries over email, chat, or phone. Investigate problems, develop solutions, and manage through resolution. Escalate issues to other departments or manager. Support your colleagues and help the new ones. You Have: Excellent written and verbal Estonian and Russian skill; at least intermediate skills in English. Very good computer and typing skills. Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time. Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions. Problem-solving skills and flexibility to handle change. Readiness to work flexible hours. We Offer: Great opportunity to take part in the development of a growth- and progress-driven company and build its future. Dynamic work in a growing international company with personal development possibilities. Professional team with multiple international backgrounds to collaborate. Opportunity for career development. Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your development, paid online consultations with certified therapists and so much more! Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Department Operations Locations Estonia Remote status Hybrid Estonia Culture Describing our Culture we say that we have a bit of the both worlds: reasonably and adequately corporate when it comes to policies, procedures, processes, hierarchy yet at the same time with a start-upish vibe - being very flexible, open, agile and with a team where we are friendly and down-to-earth. Our mission and simultaneously core values are to create entertainment, infuse joy and spark change. Looking practically how things are happening in our team it is fair to say we are living these three values in our everyday lives.