German Customer Support Agent (iGaming)

German Customer Support Agent (iGaming) Location: Remote / Hybrid (Europe) Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET) We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences — and that starts with exceptional customer support. We are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow. You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation. What will you do: Provide professional and friendly support to customers via live chat and email Assist customers across multiple brands and gaming products Understand customer needs and offer effective solutions to their questions or concerns Handle approximately 70 customer cases per shift Work closely with internal teams to ensure issues are resolved efficiently Identify opportunities to improve customer experience and internal processes Maintain a high standard of communication and customer care at all times What we are looking for: Fluent German and English (written and spoken) Strong customer-first mindset and commitment to service quality Ability to identify issues, troubleshoot, and resolve problems efficiently Patience, empathy, professionalism, and critical thinking when handling customer concerns Ability to manage multiple conversations and tasks simultaneously Strong teamwork and communication skills Capability to handle customer disputes calmly and professionally Nice to have: Experience in online casino or sportsbook environments Experience with customer support platforms such as Intercom, Zendesk, or LiveChat What we offer: Competitive salary with a monthly performance bonus (after probation) 4 weeks of structured onboarding and training Supportive team environment and international company culture Hybrid or fully remote work options (depending on location) Opportunities for career development and internal growth 28 calendar days of annual leave Startup environment with minimal bureaucracy and fast decision-making If this sounds exciting, apply with your CV in English! Department Customer Support Team Locations Estonia , Cyprus Remote status Fully Remote About Gepard Media We are a dynamic group of companies established by a passionate group of blockchain and gaming enthusiasts. Our growing team consists of talented professionals working across the globe, with headquarters in Cyprus and a key office in Tallinn, with team members spread across the globe, working remotely. If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, this is the place for you. Join us in shaping the future of crypto casinos! Founded in 2019 Co-workers 78