EUC Support Engineer – Onsite/Freelance

EUC Support Engineer – Onsite

We are looking for an experienced EUC Support Engineer to provide onsite IT support across designated locations in Suwon and Hwaseong, South Korea.

Position Details

Role: EUC Support Engineer

Work Type: Contract / Onsite

Days of Visit: Every week – Tuesday & Thursday

Primary Location: Suwon Plant, Gwonseon-gu, Suwon-si, Gyeonggi-do

Additional Locations: Suwon 9F Office and Mado Plant / DC

Travel: Required to other locations when needed

Travel Expenses: Reimbursable against valid bills/receipts

Primary Site – Suwon Plant

Address:

30, Omokchen-ro 132 Beon-gil, Gwonseon-gu, Suwon-si, Gyeonggi-do, Korea – 16642

Additional Support Locations

Suwon 9F Office

#910, HumanSkyValley Bldg., 33 Omokchen-ro 132 Beon-gil, Gwonseon-gu, Suwon-si, Gyeonggi-do, Korea – 16642

Mado Plant / DC

214, Cheongwonsandan-ro, Mado-myeon, Hwaseong-si, Gyeonggi-do, Korea – 18543

Key Responsibilities

• Provide onsite EUC and end-user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Support Windows operating systems and enterprise applications.
• Diagnose and resolve network and connectivity issues.
• Configure, deploy and maintain end-user devices.
• Troubleshoot printers, peripherals and other IT equipment.
• Handle onsite incidents and service requests.
• Coordinate with remote support teams for L2/L3 escalations.
• Maintain accurate documentation of incidents, activities and resolutions.
• Provide onsite support at additional locations when required.
• Assist with device replacement, installation, configuration and troubleshooting activities.
• Follow standard IT support procedures and service-level requirements.

Candidate Requirements

• Experience in EUC, Desktop Support, IT Support or Field Support.
• Strong troubleshooting skills across hardware and software.
• Good knowledge of Windows desktop environments.
• Experience supporting laptops, desktops, peripherals and printers.
• Basic understanding of LAN/WAN and network troubleshooting.
• Experience with ITSM tools and ticket-based support.
• Good communication and customer-service skills.
• Ability to work independently at client sites.
• Willingness to travel to additional sites when required.
• Availability to provide onsite support every Tuesday and Thursday.

Travel & Reimbursement

The Suwon Plant is the primary site. The selected engineer may need to travel to other locations based on business requirements.

Eligible travel costs can be reimbursed upon submission of valid bills/receipts.