Event Workforce Coordinator (Community & Volunteer Engagement)

Location: Malaysia, Remote

Apply: Send your CV to talent@hyroxhk.com with the subject line "Event Workforce Coordinator".

About HYROX

HYROX is the operator of the world's largest fitness racing event, with an ecosystem of training and coaching built around performance, participation and community. Combining 8 x 1 km runs with 8 functional workout stations, HYROX has created a standardised race format where professional athletes and everyday competitors compete in the same event. Founded in Germany in 2017, HYROX now hosts races across more than 30 countries, alongside HYROX 365 training clubs and programming, HYROX YoungStars, ELITE 15 professional competition and HYROX Experiences.

Our Volunteers Are the Heart of HYROX

Every HYROX race runs on people who show up with energy: Race Crew, Judges and Head Judges. Many of our volunteers are athletes and fans themselves. They know the product, they believe in what we do, and they make the day better for everyone on the start line. We see them as a core part of our community, and we're looking for someone who feels the same.

The Role

As Event Workforce Coordinator, you'll be the friendly, reliable face of the HYROX Event Workforce Programme across Asia-Pacific. Reporting to the Regional Workforce Manager, you'll look after our volunteers from their first enquiry to their last shift, and help grow the community by connecting with universities, gyms, sports clubs and fitness communities across our markets.

This is a remote role that blends warm, personable communication with strong organisation and attention to detail.

What You'll Do

1. Look after our volunteers

• Be the first point of contact for volunteer enquiries, replying promptly, warmly and professionally.
• Help volunteers with registration and account questions.
• Check in with volunteers on registrations, shift selection, onboarding and event information, so nobody feels lost along the way.
• Gently follow up on incomplete registrations and outstanding actions.
• Share approved reminders, updates and briefing information.
• Keep clear records of enquiries and follow-ups, and escalate complex cases to the Regional Workforce Manager.

2. Grow our community

• Build genuine relationships with universities, colleges, gyms, fitness centres, sports clubs and community groups.
• Reach out by phone and email to introduce HYROX volunteering and invite people to be part of our events.
• Research new communities and opportunities in each market.
• Keep in touch with past volunteer groups and partners, and thank them for their support.
• Support targeted recruitment for events that need more hands.
• Track leads, conversations and commitments, and follow up consistently.

3. Keep our workforce running smoothly

• Maintain accurate Race Crew, Judge, Head Judge and volunteer records.
• Process registrations, cancellations, withdrawals and shift changes.
• Monitor registrations against each event's workforce needs.
• Track incomplete applications and unallocated volunteers.
• Maintain event trackers, contact lists and workforce documents.
• Support post-event attendance reconciliation and data updates.

4. Reporting & administration

• Track recruitment, registrations and allocations.
• Report on fill rates and outstanding workforce needs.
• Spot registration drop-off and recurring volunteer pain points, so we can keep improving the experience.
• Maintain shared templates and resources, and support wider APAC Event Workforce projects.

About You

• 2+ years in recruitment, customer service, community engagement, workforce coordination, sales, sales support or a similar role.
• Warm, confident communicator, in writing and by phone, with strong English. Chinese language skill is highly advantageous.
• Genuinely enjoy connecting with people and starting conversations with new organisations.
• Organised, detail-focused and dependable at follow-up.
• Comfortable with AI, spreadsheets, databases and online systems.
• Self-motivated in a remote setting, and happy to support multiple countries, cultures and time zones.
• Nice to have: experience with Rosterfy, volunteer management systems, CRM or rostering tools; experience in outreach, community building, recruitment or telesales; a background in fitness, sport, events or volunteering.

Why Join Us?

• Be part of a fast-growing international fitness and sporting event business.
• Work directly with the passionate people and communities who make HYROX events happen.
• Support HYROX events across multiple Asia-Pacific markets.
• Build experience in volunteer engagement, workforce systems, communications and event operations.
• Work remotely from Malaysia as part of an international team.
• Grow with a developing regional function, with room to take on more responsibility over time.