EVP/Chief Operating Officer

EVP/Chief Operating Officer

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

The Chief Operating Officer serves the members of Samaritan Ministries by providing strategic and operational leadership for the ministry, ensuring that organizational capabilities, resources, and processes are aligned to deliver exceptional member service and achieve annual and long-term ministry objectives. Through the development of high-performing leaders and teams, the COO fosters operational excellence, organizational effectiveness, and faithful stewardship in support of the ministry's mission and vision.

Competencies

• Business Acumen
• Managing Resources
• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Thinking Strategically
• Holistic Thinking
• Leading Change
• Inspiring Others
• Decision Making
• Team Leadership

Key Responsibilities

• Oversee the day-to-day operations of the organization.
• Enable the efficient and effective running of the organization and relieve the CEO of day-to-day operating concerns.
• Design and implement annual ministry strategies, plans, and procedures.
• Set comprehensive annual goals for performance and growth.
• Build and manage an organizational structure that effectively responds to the evolving needs of the ministry and ensures day-to-day operations are consistently aligned with organizational objectives.
• Align and integrate cross-functional operations to ensure organizational priorities, resources, and initiatives are coordinated and effectively executed.
• Ensure that all programs and initiatives operate consistently within the purpose, values, mission, and vision of Samaritan Ministries.
• Motivate the ministry to achieve and surpass annual goals and objectives, including membership targets, member experience metrics, cost-per-household targets, and BCW targets.
• Provide executive oversight and accountability for departmental strategies, plans, budgets, performance outcomes, and staff experience across all reporting functions.
• Establish and monitor key operational performance indicators, regularly communicating results and ensuring accountability for ministry outcomes.
• Recommend and implement strategies for enhanced business performance through cost reduction, capacity increase, and quality improvement.
• Lead growth of operational maturity in key capability areas, including project management, program management, improvement and innovation systems, continuous improvement/Lean, service management, digital transformation, and financial analysis and management.
• Develop, manage, and launch a portfolio of improvement and innovation initiatives that support both annual and long-term ministry goals and objectives.
• Architect and manage annual operating financials to deliver on annual goals and objectives, including effective and efficient investment decision-making.
• Architect and manage Samaritan's cost structure, including staffing and technology costs, to deliver both annual and long-term operational goals and objectives.
• Coach, develop, and encourage effective leadership as a cornerstone for maintaining strong working relationships and a high-performing management team.
• Identify, develop, and maintain a pipeline of executive leadership talent, including potential successors for critical leadership roles, as part of Samaritan Ministries' succession planning process.
• Identify candidates with the potential to serve as the next COO or other executive leaders and grow their readiness through intentional development and succession planning efforts.
• Ensure the delivery of world-class member service and a member experience that is unmatched in health care sharing.
• Drive operational decisions through the lens of member and staff experience.
• Ensure member experience is consistently measured, communicated, and used to inform strategic and operational decisions.
• Assess and manage the principal risks of the organization's business operations.
• Ensure operations have clear governance structures and processes in place.
• Partner with the CEO and executive leadership team to translate strategic priorities into operational plans, measurable outcomes, and organizational capabilities

Qualifications and Experience

• Bachelor's degree required; MBA or master's degree preferred.
• 10+ years of progressive executive or senior operational leadership experience.
• Demonstrated success building and developing high-performing leadership teams.
• Proven experience leading organizational operations, strategy execution, and performance improvement initiatives.
• Demonstrated financial acumen, including budget, cost structure, and resource management responsibility.
• Experience scaling organizations, teams, systems, and processes through periods of growth and change.
• Active Christian faith and commitment to servant leadership consistent with Samaritan Ministries' mission, vision, values, and Statement of Faith.
• Project Management Professional (PMP)
• Demonstrated ability to lead with Christ-centered servant leadership while building, coaching, and developing high-performing leaders and teams.
• Advanced knowledge of Strategic Planning, organizational design, and strategy execution.
• Advanced knowledge of Organizational Development, change leadership, and Succession Planning.
• Advanced knowledge of business planning, operational performance management, and organizational effectiveness.
• Advanced knowledge of Corporate Finance, financial stewardship, budgeting, cost structure management, and resource allocation.
• Advanced knowledge of Continuous Improvement, Lean principles, innovation systems, and operational excellence methodologies.
• Advanced knowledge of Governance, risk management, internal controls, and operational auditing practices.
• Advanced knowledge of Workforce Planning, talent management, and human resource management principles.
• Advanced knowledge of organizational operating models, process design, and cross-functional integration.
• Advanced knowledge of marketing, growth, and member engagement strategies.
• Working knowledge of Information Systems, technology enablement, and digital transformation principles.
• Exceptional skill in translating strategic objectives into operational plans, measurable outcomes, and organizational results.
• Exceptional skill in leading through complexity, change, and organizational growth.
• Exceptional skill in establishing performance metrics, accountability systems, and operating rhythms that drive execution.
• Exceptional skill in building alignment, collaboration, and trust across leaders, departments, and stakeholders.
• Ability to evaluate organizational performance, identify opportunities for improvement, and implement sustainable solutions.
• Ability to balance mission, member experience, staff experience, risk, and financial stewardship in decision-making.
• Ability to communicate vision, influence others, and drive commitment to ministry objectives.
• Ability to maintain both an enterprise-wide strategic perspective and a practical operational focus.
• Ability to foster a culture of innovation, continuous improvement, accountability, and excellence while advancing the mission and values of Samaritan Ministries.

Additional Information

• Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
• Staff will observe safety principles while performing the duties of the position
• Staff will be required to travel and have a valid driver's license.
• This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
• Must meet the qualifications as Deacon as defined in I Timothy 3.