Executive

• Undertakes case-processing responsibilities following standard operating procedures for each case type.
• Uses computerized system for tracking, information gathering, providing information, referrals, routine cases and/or troubleshooting.
• Meets or exceed daily productivity standards in line with set quality standards.
• Attains all case processing quality standards and meets all service level timelines.
• Processing maintenance requests to the highest quality standards with no Slippage.
• All work types must be processed within SLA and may need flexible working hours and/or overtime to complete.
• The representative will have to ensure that requests received are processed as per standard desktop procedures. Any exception on the process should be routed to SMEs
• Constant monitoring, coaching and development will be given to the associate on processes to ensure continuous improvements in quality and consistence with standards of service.

• Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be processed.
• Associates must comply with Client Security Policy and Procedures.
• At all times, associates will be aware of commitment to service.

Bachelor of commerce

Must have command over MS office applications