Executive Assistant (Job ID: MARBEN1)

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Executive Assistant JOB ID MARBEN1 INDUSTRY Home Services LOCATION LATAM / PH / South Africa / Egypt JOB STATUS Part Time 20 hours per week, transitioning to Full Time) WORK SCHEDULE Monday to Friday, flexible within 8am to 5pm (EST) SALARY $7 - $9 per hour TARGET START DATE URGENT - By 23 July ROLE OVERVIEW About the Client: Our client is a successful, profitable, and fast-growing home services company based in Maryland, USA. Having been in business for 9 years, they pride themselves on quality service. Currently, the founder is the primary bottleneck for client-facing interactions. They are looking for a proactive, sharp, and highly organized Executive Assistant to step in, streamline their operations, and take ownership of their administrative and billing workflows. About the Role: We are seeking an Executive Assistant who is a master of organization and assertive yet professional communication. Your number one priority will be taking over invoice collection and past-due payment follow-ups to fix current cash flow bottlenecks. Additionally, you will provide critical administrative support, coordinate website updates, and act as a vital backup for customer phone calls. Key Responsibilities 1. Financial Admin & Collections (Top Priority) Follow up on past-due invoices and outstanding collections. Track and systematically manage aging accounts receivable (10-day and 30-day billing cycles). Request, collect, and organize missing client documentation (W-9s, 1099s, etc.). 2. Operations & Phone Coverage Provide seamless phone coverage and handle customer service inquiries (with intense focus during the July 17–31 vacation window) . Assist with dispatch coordination and scheduling adjustments for field technicians. Process incoming web forms, lead inquiries, and general email correspondence. 3. Website Coordination & General Admin Act as the liaison between the business owner and the website developer to ensure updates, tweaks, and changes are executed accurately. Handle daily administrative tasks to free up the business owner’s time. Qualifications & Skills Industry Experience: Prior experience working with US-based home services, plumbing, HVAC, or construction companies is highly preferred . Communication Skills: Flawless, near-native English fluency is critical. You must be entirely comfortable speaking with American clients over the phone regarding sensitive financial/billing matters. Tech-Savvy: Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems. Assertive & Professional: Comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture. Social Media: Facebook and Social Media Savviness is beneficial Availability: Ready to start part-time immediately for a 1–3 week onboarding/ramp-up period, with the capacity to scale to full-time hours quickly.