Executive Director, Business Transformation, Meritain Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Meritain Health, an Aetna Company, is a third-party administrator (TPA) primarily serving self-funded employers. We are one of the nation’s largest administrators of health benefits. Meritain Health offers the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator and includes our Pharmacy Benefits Manager.

The Executive Director, Business Transformation will lead the strategy, governance, and execution of a multi-year business and technology transformation designed to advance Meritain's strategic priorities, improve operational performance, enhance the customer experience, and support scalable growth. This leader will serve as a strategic partner to the executive team and key stakeholders, ensuring business priorities are aligned with technology investments and delivery.

The role is responsible for establishing and overseeing the transformation roadmap, operating model, governance framework, business readiness, and change management strategies required to achieve measurable business outcomes. Working closely with business and technology leaders, the Executive Director will drive initiative prioritization, resource alignment, implementation planning, and value realization across the transformation portfolio.

Key Responsibilities

• Lead the business transformation function, partnering closely with technology leadership to deliver a multi-year transformation program aligned with organizational strategy and business objectives.

• Establish and oversee the transformation roadmap, including program scope, sequencing, milestones, business readiness, and value realization.

• Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans in partnership with business and technology leaders.

• Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.

• Design and manage governance structures, decision-making forums, executive reporting, dependency management, and escalation processes.

• Lead cross-functional efforts related to process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption.

• Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.

• Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps to support successful execution.

• Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and key stakeholders.

• Build and develop a high-performing transformation team capable of leading complex, technology-enabled change initiatives.

• Drive accountability through clear performance expectations, coaching, talent development, and performance management.

• Foster a culture of collaboration, transparency, continuous improvement, and accountability for measurable business results.

Required Qualifications

The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:

• 12+ years of progressive leadership experience in business transformation, strategy execution, operational excellence, program management, consulting, or technology-enabled change initiatives.

• 10+ years of experience leading large-scale, cross-functional transformation programs with enterprise-wide impact.

• Mastery of enterprise business transformation leadership, including strategy, operating model design, governance, roadmap development, execution, and value realization across complex, multi-year initiatives.

• Deep expertise in technology-enabled transformation, with demonstrated success translating business strategy into prioritized capabilities, requirements, and scalable solutions that improve operational performance and customer outcomes.

• Strong strategic planning and program leadership skills, including prioritization, resource allocation, risk and dependency management, performance measurement, and delivery of measurable business results.

• Executive-level stakeholder management and influence, with the ability to align senior leaders, facilitate complex decision-making, and drive accountability across cross-functional teams.

• Expert problem-solving and analytical capabilities, including evaluating complex business challenges, balancing competing priorities, and implementing sustainable solutions in dynamic environments.

• Demonstrated success leading organizational change, including process redesign, business readiness, communications, stakeholder engagement, training, and adoption of large-scale business and technology transformations.

• Experience establishing and monitoring KPIs, benefits realization metrics, adoption measures, and operational performance indicators to assess progress and business impact.

• Proven ability to build and develop high-performing teams, fostering a culture of collaboration, continuous improvement, accountability, and execution excellence.

• Exceptional communication, executive presence, and adaptability, with the ability to influence diverse audiences, navigate ambiguity, and lead organizations through sustained transformation.

Pay Range

The typical pay range for this role is:

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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