Experienced B2B Client Support Specialist (Stripe, GoHighLevel) - Remote USA EST

Experienced B2B Client Support Specialist (Stripe, GoHighLevel) - Remote USA EST

South Africa

$1,500/month USD (~R24K)

Red Light Systems is looking for a B2B Support Coordinator to help keep its B2B client pipeline accurate and clients well taken care of. You'll catch errors in paid leads, confirm that purchases from discovery visits came through correctly, monitor B2B communication channels, and manage incoming refund requests.

This is a detail-oriented support role for someone who communicates clearly, stays organized, and is comfortable working across multiple systems. The role is focused on written B2B communication and operational support and does not involve making or taking phone calls.

CORE RESPONSIBILITIES

• Review paid B2B leads, resolve lead errors, and verify that purchases resulting from discovery visits are recorded correctly
• Monitor Google Voice voicemails and the shared client inbox, respond through text or email, and escalate issues to the CSM team when needed
• Process incoming B2B refund requests, keep the related records accurate, and flag unresolved billing or client issues

MUST HAVES

• Experience reviewing lead, purchase, billing, order, or customer records for accuracy and resolving discrepancies
• Experience managing client or customer communication through shared email and text channels
• Experience updating records and tracking work across a CRM, payment platform, or workflow system
• Strong professional English communication skills
• Professional workstation with webcam, noise-canceling headset, and stable internet (25 Mbps+)

NICE TO HAVES

• Experience in B2B support, sales support, operations, client services, or a similar role
• Experience handling refund requests or reconciling purchases and payments in Stripe or a comparable platform
• Experience with GoHighLevel, Airtable, Process Street, ClickFunnels, Close, or comparable CRM and workflow tools

EXPECTATIONS

• Full-time, Wednesday through Sunday, 9:00 AM–5:00 PM EST; consistent availability for this schedule is a core requirement
• This role communicates with clients through email and text and does not make or take phone calls
• Report directly to the Support Team Lead
• Success means paid lead errors are corrected promptly, discovery-visit purchases are recorded accurately, client messages receive timely responses, and refund requests are processed correctly

APPLICATION PROCESS

1. 20-minute application (video required)
2. 20-minute skill assessment
3. 20-minute 1-on-1 video interview
4. 20-minute final client interview

Apply here: https://apply.scouttalented.com/jobs/redlightsystems_b2b_operator_0714