Experienced Life Cycle Assessment (LCA) Advisor & Customer Success Manager
Location: Fully Remote (Europe-based) by design
Type: Full-time | Customer Success & LCA expert Role
We're looking for an experienced LCA Advisor & Customer Success Manager to join LiveCycle at an exciting moment: post-VC funding, with a proven product in-market and rapidly growing enterprise customer traction.
Our AI-powered platform helps leading manufacturers, including Fortune 500 companies, measure, communicate, and reduce the environmental footprint of every product in their portfolio through highly automated Life Cycle Assessment (LCA).
At LiveCycle, Customer Success goes far beyond software onboarding. You'll help customers move from one-off LCA projects to scalable, repeatable LCA capabilities across entire product portfolios, while maintaining scientific quality and readiness for third-party verification.
We're looking for someone who combines strong LCA expertise with customer orientation, pragmatism, and the ambition to help build a new way of working.
What you'll do
Your mission is to help leading manufacturers build LCA into a scalable business capability, enabling them to generate trusted environmental insights across hundreds or thousands of products.
You'll become a trusted advisor to our customers, combining LCA expertise with technology, data, and Customer Success to help them get lasting value from LiveCycle:
- Own customer onboarding from kick-off through successful implementation and adoption
- Become a trusted LCA advisor, helping customers transition from traditional LCA workflows to automated, portfolio-scale Life Cycle Assessments using LiveCycle
- Help customers model products, structure data, interpret results, and apply LCA best practices
- Support customers with EPDs, Product Carbon Footprints, and other sustainability assessments
- Guide customers through third-party verification and certification processes
- Deliver customer training sessions and empower teams to become self-sufficient on the platform
- Drive customer adoption, identify opportunities to increase value, and contribute to long-term customer success
- Collaborate closely with Product and Engineering by translating customer feedback into product improvements
- Build scalable onboarding processes, playbooks, documentation, and best practices as we grow
- Help shape our Customer Success strategy, organization, and future team as LiveCycle scales
What we're looking for
We're looking for someone who combines LCA expertise with the mindset of a trusted customer advisor in a SaaS context:
- Excellent English proficiency (we work in an international context; professional communication is important)
- Proven, hands-on experience performing LCAs, EPDs, Product Carbon Footprints, or related sustainability assessments
- Solid understanding of ISO 14040/44, EN 15804+A2, Environmental Product Declarations (EPDs), and LCA methodologies
- Experience supporting third-party verification or certification processes end-to-end
- Eager to solve complex sustainability challenges navigating pragmatism and scientific rigour
- Excellent communication skills with the ability to explain technical concepts to both sustainability experts and business stakeholders
- Curious, proactive, and highly structured in your way of working
- Comfortable in an early-stage startup environment where priorities evolve quickly
- Takes ownership, enjoys building new processes, and thrives with a high degree of autonomy
- Willingness to travel occasionally for customer workshops and company onsites
Bonus
- Additional languages (especially Dutch, German, French, or Swedish)
- Experience with other LCA software such as SimaPro, GaBi, openLCA, or similar tools
- Experience implementing enterprise software or SaaS platforms
- Experience working with ERP, PLM, PIM, or product data systems
- Familiarity with enterprise manufacturing environments
- Experience managing customer projects or stakeholder relationships
What We Offer You
- A highly competitive salary aligned with your experience and impact (+ Employee Stock Option Plan (ESOP))
- Fully Remote & Flexible by design: Work from anywhere with the flexibility to balance your work and personal life. We come together for three weeks per year during energizing company onsites, at fantastic destinations across Europe, to collaborate, learn, and celebrate our progress
- AI-Native Company: Work at the forefront of AI adoption, where we continuously leverage AI to improve both our product and internal ways of working
- Accelerated Career Growth: Take on increasing responsibility and grow significantly faster than in a traditional corporate environment as the company scales
- Direct Access to Product: Your ideas and customer insights will directly influence our product roadmap and company strategy
- Work on Real Impact: Help leading manufacturers scale Life Cycle Assessment across thousands of products and accelerate the transition to more sustainable industries
- Culture of Purpose, Low Ego & High Autonomy: Work with ambitious people who care deeply about solving meaningful sustainability challenges, without any BS
Join us
We're building the infrastructure that enables companies to understand and improve the environmental impact of every product they make.
If you're passionate about Life Cycle Assessment, enjoy working closely with customers, and are excited to help build the next generation of enterprise sustainability software, we'd love to talk.