Expert Transformation

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: 8pm to 5am (Philippines) Job summary The Business Transformation Expert supports business transformation and continuous improvement initiatives within the Global Business Services (GBS) organization. The role executes well-defined Lean and transformation activities, contributes to the continuous improvement (CI) pipeline, and applies standard Lean tools to improve process efficiency, quality, and reliability. Operating as a subject-matter practitioner, the Expert partners with Leads and Managers to implement sustainable improvements aligned with GBS strategy. Essential functions Support and maintain the Transformation and continuous improvement (CI) pipeline by executing assigned improvement initiatives, tracking actions, and reporting progress and benefits. Participate in and support Kaizen events, workshops, and rapid improvement activities, contributing analysis, facilitation support, and documentation. Apply Lean tools and structured problem-solving techniques to identify waste, improve flow, and strengthen process capability. Conduct process assessments, time studies, value stream mapping, and basic data analysis to support improvement and transformation initiatives. Develop and update standard work, process maps, and documentation to ensure consistency, scalability, and sustainment of improvements. Assist in the implementation of redesigned workflows and digital or automation enablers under the guidance of Transformation Leads and Solution Architects. Track benefits, KPIs, and performance metrics; contribute to dashboards and reports with accurate data and clear insights. Collaborate with functional teams, Data & Analytics, Automation, and Training partners to ensure improvements are data-driven and reinforced through capability building. Demonstrate and promote a continuous improvement mindset by actively sharing ideas, best practices, and lessons learned across teams. Ensure compliance with organizational policies, data privacy, and operational excellence standards. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field (required) Master’s degree in Industrial Engineering or Business Administration, Management, or equivalent (preferred) Required licensing and certifications Minimum of Lean Six Sigma Green Belt certification and Lean Six Sigma Black Belt (required), Project Management Professional (PMP) or equivalent (preferred) Experience 5+ years of experience in business transformation, continuous improvement, Lean transformation, or operational excellence (required) Experience working in a shared service, Global Capability Center (GCC), or multinational operations environment (required) Proven record of delivering measurable results through Lean or process improvement projects (required) Skills and abilities Lean and Six Sigma methodologies Process analysis and reengineering Structured problem solving (DMAIC, PDCA, 8D) Project execution and facilitation Data-driven analysis and performance reporting Design thinking and innovation methods Strong analytical and critical-thinking skills Stakeholder engagement and change support Cross-functional collaboration Clear communication and presentation skills Continuous learning mindset Lean, Kaizen, and problem-solving methodologies Innovation frameworks, design thinking, or digital transformation As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Comprehensive HMO medical coverage, retirement plan and group life and accident insurance One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances Paid vacation and sick leave Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need) Mission-driven culture events, community outreach and service opportunities Learning and development programs, mentorship and clear career growth pathways Modern, collaborative office spaces and regular engagement and culture-building activities Benefits may vary based on employment terms and role. Department: Operational Excellence - BSMH Global Business Systems It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment. All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law. We are committed to providing an inclusive workplace free from unlawful discrimination and harassment. If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected] . We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.