Extra Help - Information Technology Support Associate - Mechanical & Industrial Engineering

Extra Help - Information Technology Support Associate - Mechanical & Industrial Engineering

This Position is temporary and limited to 900 hours.

Hiring Department: Mechanical & Industrial Engineering

Location: Chicago, IL USA

Requisition ID: 1042790

Hours per Week: 20

# of Positions: 1

Workplace Type: Hybrid

Salary: The rate of pay for this position is $32.03 per hour.

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is not eligible for benefits.

Position Summary

This extra help position will provide support services for the front-end web application and user interface for the State Utility Database web application. This position will also work on the back end of the application as needed.

Duties & Responsibilities

• Provides support for application software, operating systems, and equipment configurations by installing, maintaining, and troubleshooting computer systems, hardware components, and related software.
• Resolves end-user generated trouble tickets and provides help desk support to troubleshoot IT issues and maintain productivity for faculty and staff, both in-person and remotely.
• Supports end-user software applications, including network-independent and productivity tools, ensuring proper functionality and user satisfaction.
• Assists in evaluating and recommending optimal hardware components and software configurations for specific departmental needs.
• Assists with backup, recovery, and data protection processes to ensure the integrity of data and security of critical information.
• Collaborate with colleagues, including remote employees, to implement and maintain reliable networks and resolve connectivity difficulties.
• Conducts end-user training and provides guidance to improve technology usage and adherence to general IT policies as well as best practices for IT security
• Maintains documentation of IT issues, processes, and solutions, and supports team members to quickly find solutions, including acting as a team leader when required.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:

   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

3. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.