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About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

The Operations Manager owns the day-to-day performance of Bolt’s ride-hailing marketplace in Croatia across Riders, Planning & Analysis, and Marketplace. Reporting to the General Manager, the role optimises pricing, maintains marketplace balance, and shapes rider and driver behaviour to improve efficiency, reduce cancellations, and drive Finished Rides growth.

Working from data, local market insight, and strong cross-functional collaboration, the Operations Manager translates diagnosis into action, setting targets, running fact-based analysis, and coordinating delivery across teams. The role leads and develops a team of specialists and is accountable for smarter, more efficient marketplace operations every day.

Main tasks and responsibilities

• Owning marketplace health end-to-end, balancing supply and demand, optimising pricing and availability, and driving Finished Rides growth while reducing cancellations.

• Being aware of local market competition and data on price and availability, and proposing and implementing pricing and availability-boosting tactics; setting up processes to collect, aggregate and analyse competition intel, and turning it into operational decisions and proposals to the Country Manager.

• Leading city-level portfolio reviews and WBR/QBR inputs, diagnosing what is working and where the market is falling short, and translating this into customised action plans with clear targets and KPIs.

• Running complex quantitative and qualitative analysis to produce fact-based recommendations, and aggregating product feedback into clear overviews of gaps to share with the Country Manager.

• Project-managing initiatives from planning to implementation, coordinating workstreams across Business Development, Marketing, local and central Operations, Finance and Product / Engineering. Leading and developing a team of specialists: setting ambitious goals and clear action plans, steering towards high performance, coaching for growth, and building succession within the team.

• Setting the quality bar for drivers and the marketplace through clear KPIs and monitoring processes, and ensuring driver-facing communications and rider support reflect rider satisfaction and preferences, both general and market-specific.

About you

• Minimum of 2 years in an analytical, operations or commercial role, with clear progression towards ownership with experience leading or coordinating people and projects, including setting and owning targets. Project management experience, having led initiatives from scoping and planning through stakeholder coordination and delivery to deadline.

• Highly analytical with a data-driven mindset and excellent Excel skills, able to build own analysis rather than only consuming reports.

• Strong collaborator with excellent communication skills; a creative and efficient problem-solver.

• Detail-oriented and organised, able to thrive in a fast-paced environment with ambiguity.

• Enthusiastic about new technologies and ride-hailing, and dedicated to strengthening the rider and driver value proposition.

• Fluency in Croatian and English.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.