Facilities and Property Maintenance Manager

Role Overview Our client in the UK is seeking a Facilities and Property Maintenance Manager to oversee and streamline their operational functions. This role is ideal for a strategic, self-driven professional with a proven track record of managing teams, improving processes, and implementing systems that enhance efficiency across a growing business. You will be responsible for the day-to-day operations, while also developing and optimizing operational frameworks to support future growth. Key Responsibilities Lead, mentor, and manage the operations team, including Operations Manager and Facilities staff, ensuring high performance and accountability. Develop, implement, and maintain operational systems, policies, and standard operating procedures (SOPs) to enhance efficiency, consistency, and scalability. Monitor, measure, and improve operational performance using KPIs, workflow analysis, and continuous improvement initiatives. Oversee facilities, property management, and maintenance operations, ensuring compliance, cost control, and timely execution. Collaborate with senior leadership to align operational strategies with business objectives. Manage external vendors, contractors, and service providers, negotiating contracts and ensuring SLAs are met. Lead special projects to drive business transformation and operational improvements. Ensure robust health, safety, and compliance standards across all operations. Prepare reports, presentations, and operational insights for leadership and stakeholders. Act as a key liaison between teams, clients, and external partners to ensure smooth operations and exceptional service delivery. Required Skills & Experience 5–10 years of operational management experience, ideally in property, facilities, or surveyor-related industries. Proven leadership experience with a history of managing multi-disciplinary teams. Strong systems thinker with experience building SOPs, operational frameworks, and scalable processes. Excellent project management, organizational, and time-management skills. Ability to analyze operational data and metrics to drive decision-making and continuous improvement. Strong communication and interpersonal skills; adept at managing internal teams and external stakeholders. Self-starter with a proactive approach, able to work independently and drive results. Experience managing budgets, contracts, and vendor relationships. Proficient in Microsoft Office Suite and operational management tools (e.g., Trello, PayProp, or equivalent). Knowledge of health and safety regulations and property compliance standards is desirable. Education Bachelor’s degree or equivalent experience in Business, Operations Management, Property, or related fields. Additional certifications in Operations, Facilities Management, or Project Management are advantageous. Personal Attributes Strategic thinker with a hands-on approach. Exceptional problem-solving and decision-making skills. Ability to thrive in a fast-paced, dynamic environment. Strong leadership presence and credibility to influence teams and stakeholders. Resilient, adaptable, and results-oriented mindset.