Facility Contract Billing Manager

Job Description

Facility Contract Billing Manager

Location: Remote, United States

Annual Compensation: $85,000 - $95,000 DOE

JOB SUMMARY

Under the direction of the Sr. Contracts Manager, the Facility Contract Manager is responsible for supervising Facility Contract Supervisors, and overseeing the general day-to-day operations of the department to also include Coordinators, Representatives, and Billing Assistants.

The Manager is responsible for ensuring accurate billing, the effective daily operation of the team, employee coaching, and enforcing all Standard Operating Procedures (SOP). The Manager is responsible for interfacing with GMR operations and customers as the main point of contact.

ESSENTIAL FUNCTIONS/DUTIES

Main Duties

• Host and lead facility billing related meetings within the department and also with external customers and other stakeholders.
• Investigate, identify, and remedy all billing issues.
• Set and regularly measure departmental quality and production goals.
• Maintain a high level of understanding of the billing system, capabilities, and standard billing practices.
• Proactively seek new tools to increase production and reduce the duplication of work.
• Proactively look for ways to motivate employees and reward for high production.
• Ensure all contract terms, fee schedules, and billing rules are set-up in the billing system based on the parameters provided in the contract factsheet and associated documents.
• Train contract team in accordance with departmental SOPs.
• Perform audits on invoices to ensure accuracy, consistency, and quality.
• Delegate tasks to Supervisors, Coordinators, Representatives, and Billing Assistants as necessary.
• Follow all company and department specific SOPs.
• Develop new and update existing SOPs as business needs change.
• Monitor all work bins and correspondence to ensure every transport is worked timely per department SOPs.
• Regularly review and reduce unapplied cash, applying the funds to the correct transports.
• Actively work to reduce credit balances, ensuring overpayments are processed timely.
• Generate, review, and distribute all necessary reports to Operations, staff, and management as requested.
• Serve as the primary point of contact for GMR operations and management.
• Confirm with Operations and management on timing of collection activity for delinquent accounts prior to sending to a collection agency.
• Participate in the process to hire, promote and terminate employees.
• Proactively coach, provide feedback, and corrective action to employees.
• Maintain accurate records and files related to invoices, billing, follow-up, and reporting.
• Be flexible with daily work schedule to ensure all priorities and meetings are met.

Other Duties

• Create and assign projects as necessary or directed by management.
• Attend all client and employee meetings prepared, ready to present data and able to answer questions.
• Manage and track all work, information, and documents in company provided software.
• Build relationships with internal and external customers.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.
• Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures, attend Information Systems security training, and report information systems security problems if identified.
• Support Supervisors with timekeeping and employee matters.
• Ability to travel as requested.

QUALIFICATIONS

Education:

• Bachelor’s degree preferred
• Previous experience or certification in medical billing, finance, or healthcare preferred

Experience/Skills:

• Minimum of three years’ working experience in medical billing and/or supervising employees required
• Knowledge of Medicare, Medicaid, hospice, DRG’s, PPS, insurance and/or contract billing preferred
• Knowledge of medical transportation or healthcare billing preferred
• Prior accounts receivable experience preferred

Abilities:

• Create a professional and positive environment for all employees and customers.
• Champion the team’s performance and abilities at all times.
• Individual must have strong organizational skills and ability to multi-task.
• Ability to perform duties within tight time constraints while handling large volumes of work.
• Ability to learn quickly and monitor progress to ensure deadlines are met.
• General understanding of ambulance billing and all service levels.
• Working knowledge of all CMS DRG/PPS guidelines.
• Working knowledge of contracts and comprehension of contract terms, rates, billing address, timely filing terms, etc.
• Maintain consistent communication with colleagues and management.
• Communicate effectively, (both orally and in writing) in English.
• Use appropriate grammar and punctuation in written documents.
• Ability to handle and prioritize multiple tasks.
• Maintain punctual attendance in compliance with all associated policies.
• Intermediate to advanced skill level in MS Office applications.
• Maintain confidentiality at all times in accordance with HIPAA guidelines.
• Reliable and team-oriented, with excellent interpersonal skills.
• Type 45 wpm and 10-key by touch
• Be flexible in scheduling to accommodate employees, Operations, and meetings.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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