FAIS Short Term Insurance Commercial Lines Policy Underwriter & Client Service Specialist

Empowering Africa’s tomorrow, together…one story at a time.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

FAIS, RE5, Min 150 Short Term Insurance Credits, 2-5 years' underwriting experience within the Short-Term Insurance industry. Strong knowledge of short-term insurance products and underwriting principles.

Job Description

Absa Insurance Company is seeking a highly motivated and customer-focused Underwriting Consultant to join our Short-Term Insurance team. This role offers an exciting opportunity to assess and manage risk while delivering exceptional service to clients and stakeholders.

The successful candidate will be responsible for evaluating insurance applications, making underwriting decisions within delegated authority, and ensuring alignment with company underwriting guidelines and regulatory requirements.

Assess and evaluate new business, renewals, and policy amendments.

Apply underwriting principles to determine risk acceptability.

Review policy information and supporting documentation to make informed underwriting decisions.

Ensure compliance with company standards, regulatory requirements, and underwriting mandates.

Liaise with brokers, clients, and internal stakeholders to provide underwriting guidance and support.

Maintain service level agreements and deliver an exceptional customer experience.

Identify opportunities to improve underwriting processes and operational efficiency.

Manage risk effectively while supporting the achievement of business objectives.

Minimum Requirements

• Diploma or Degree in Insurance, Risk Management, Business, Finance, or a related field.
• FAIS-compliant qualification (advantageous).
• RE5 qualification (advantageous).
• 2-5 years' underwriting experience within the Short-Term Insurance industry.
• Strong knowledge of short-term insurance products and underwriting principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Proficiency in Microsoft Office applications.

Education

About Us

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond.

From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.

Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.

Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.

At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.