Family Service Specialist

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Family Service Specialist is responsible for managing family services, engagement, and enrollment in the assigned area. Ensures compliance with Head Start Standards and EEC subsidy regulations.

Essential Duties and Responsibilities:

• Provide ongoing monitoring and reporting per request of Family Service Director. Meet regularly with Enrollment and Family Services to assess component needs. Plan component meetings, workshops and discuss general program operations for both Child Care and Head Start
• Assess classroom records (both paper and electronic) and Family Service Coordinators' progress on a regular basis for all assigned classrooms
• Review electronic reports on a regular basis and ensure assigned staff are entering all required information
• Assist with the completion of the PIR
• Support staff with Parent Committees and family engagement activities. Review documentation including agendas, attendance and minutes. Manage elections to the Policy Council
• Participate in Policy Council as requested
• Monitor and support Family Service Coordinators in all job duties
• Ensure daily attendance is taken and follow up on absences is being conducted
• Review all Head Start and childcare applications and documentation to be sure only eligible families are enrolled
• Maintain supervision records of assigned coordinators
• Complete yearly evaluation and create professional development plan for Family Service Coordinators
• Provide coverage for coordinators during absences or vacancies
• Plan and implement parent curriculum
• Provide training to seasoned and new family service and enrollment staff on a variety of topics
• Attend all MOC required trainings and meetings
• Attend staff, community meetings and case conferences
• Work with parents and staff as a resource person to form parent groups and area committees.
• Act as an advocate for families and children
• Knowledgeable of agencies core values and mission
• Provide information on community resources and make necessary referrals
• Establish and maintain cross-component supports and communication
• Comply with Child Care & Head Start procedure and Massachusetts Law on reporting abuse and neglect
• Comply with EEC Subsidy Regulations and the Head Start Performance Standards
• Responsible for ensuring all ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) requirements are followed for Head Start/Early Head Start and childcare
• Responsible for monitoring database for child enrollment
• Perform other associated responsibilities as assigned

Required Qualifications and Skills:

• Bachelor's degree in social work, human services or related field
• Supervisory experience preferred
• Ability to work with diverse populations
• Ability to problem solve independently and within a group
• Bi-lingual is a plus
• Proficient with computer programs for data entry and analysis
• Reliable transportation and a valid Massachusetts driver's license

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 20 pounds at times
• Ability to drive a vehicle as needed

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $62,900 to $85,100 annually will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.