Federal Quality Assurance Analyst - AWS/Amazon Connect

Federal Quality Assurance Analyst - AWS/Amazon Connect Location: Remote, United States Employment Type: This is a contingent role based upon a successful bid award. Role Summary: We’re seeking a QA Specialist who plays a key role in driving the successful delivery of complex Federal Amazon Connect solutions by ensuring the highest standards of platform integrity. This role is accountable for testing functionality, performance, and security to ensure a high-quality, mission-ready product. Working closely with the Program Manager and Technical Architects, the QA Specialist ensures that every release meets mission objectives and rigorous contractual requirements. This position requires strong governance, planning capabilities, and experience operating within the rigorous security and compliance standards of cleared Federal delivery environments. Responsibilities: Comprehensive Testing : Lead the design and implementation of test plans covering functionality, performance, and security to meet stringent Federal requirements. Security & Compliance QA : Ensure all technical deliverables and Salesforce environments comply with Federal security standards and reporting requirements. Risk Mitigation : Identify and escalate critical technical risks and issues proactively, implementing strategic mitigation strategies to ensure overall program success. Cross-Functional Collaboration : Partner with architects, developers, and Business Analysts (BAs) to validate that Salesforce Public Sector initiatives align with technical architecture. Performance Metrics : Track and report on quality performance metrics through transparent, timely communication and program dashboards for Federal clients. Innovation Validation : Stay updated with the latest Salesforce and AWS trends—including Agentforce and Government Cloud Plus—to validate innovative solutions for Federal clients. Qualifications: US Citizenship Required, with ability and willingness to obtain security clearance(s). Bachelor's degree required. 7-10+ years of IT quality assurance experience, preferably in large-scale Federal environments. 3-5+ years of proven experience testing programs that utilize Amazon Connect, Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud. Technical Knowledge: Working knowledge of Agentforce and Salesforce AI capabilities, including the ability to validate autonomous agents within a secure environment. Stakeholder Management: Exceptional communication skills and the ability to lead cross-functional teams in cleared delivery environments. Strategic Thinking: Strong strategic planning, governance, and organizational skills to align technical solutions with business objectives. Certifications: PMP, CSM, or ISTQB certification preferred. Why Thunder? Because You Deserve More Than Just a Job. A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark! Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.