Fenergo Product Owner

Description Whats the role? Act as the senior business owner of Fenergo, providing single-point accountability for operational performance, user adoption, business value realisation and the ongoing change agenda. Establish and maintain change governance, business procedures and operating standards across all jurisdictions to ensure consistent, controlled and audit-ready ways of working Define, monitor and report against business operational SLAs and KPIs for the investor services function Own the business and change roadmap for Fenergo, sequencing transformation initiatives in line with strategic objectives, regulatory obligations and operational capacity Develop and maintain operational performance metrics, management reporting and dashboards to give leadership clear visibility of adoption, throughput, data quality and the benefits realised from change initiatives Identify operational improvement and transformation opportunities, build business cases, and lead delivery of change initiatives that drive measurable operational excellence Manage supplier and vendor relationships, including contract performance, SLA adherence and commercial negotiations Ensure investor services business processes operate within regulatory control frameworks and internal policies across all jurisdictions Lead and shape the forward pipeline of data migrations into Fenergo, owning prioritisation, sequencing, business readiness and migration governance – the role does not perform data analysis or execute the migrations themselves, but is accountable for ensuring each migration is properly framed, resourced, governed and successfully landed into business operations Support business development activity by contributing operational capability content for client pitches, RFPs and due diligence engagements Act as the senior business escalation point for operational issues, coordinating root-cause investigation and remediation across operations, vendors and IT delivery partners Champion best practice in operating model design, data quality and process standardisation across the global investor services function Coordinate business UAT, release readiness and operational cutover for upgrades, configuration changes and new capability releases Cross-train team members to mitigate key person dependency risk Take responsibility for own professional development in line with agreed annual performance objectives Role requirements / ideal background: Direct, hands-on business experience with Fenergo (operating workflows, case management, configuration from a business perspective Proven experience of AML/KYC processes, periodic reviews and investor onboarding Experience operating within and supporting regulatory control frameworks (e.g. JFSC, CSSF, FCA, SEC/FINRA) Experience managing vendor and supplier relationships Track record of leading operational change, process re-engineering and transformation initiatives within a PMO or change function Experience leading or governing data migration workstreams from a business / PMO perspective – shaping pipelines, sequencing, business readiness, sign-off and post-migration assurance (without performing the underlying data analysis or technical execution) Experience as a business product owner or operations lead in a multi-jurisdictional environment Experience supporting business development or client pitch activity Degree level education or equivalent professional experience PRINCE2, Agile or Scrum Product Owner certification advantageous