Field Applications Scientist III (Bay Area)

Job Title: Field Applications Scientist III (Bay Area) Reports to: Manager, Field Applications Support FLSA Class: Exempt Learn more about our company and how we support you: Takara Bio USA (TBUSA) empowers life science discovery. We bring innovation and inspiration to every scientist - promoting discoveries that improve health and the environment. We hold values that all employees and prospective candidates should demonstrate: Innovation, Teamwork, Integrity, Respect, Growth, Diversity and Quality. We value helping employees develop their skills and you will be part of this journey! At Takara Bio, we know that every experimental decision has an impact. Choices matter, from design to data analysis. We create best-in-class products that get the job done. In your hands, what do those research reagents and kits create? Something powerful: knowledge, understanding, and—often—hope! Together we can improve the human condition through biotechnology…and That's Good Science! How this role drives the company forward: The Field Applications Scientist (FAS) III is the primary technical application support contact for Takara instrument and/or spatial biology customers. The FAS III is responsible for customer training, and technical support. The FAS III will partner with the commercial team to deliver pre-sale and post-sale technical support for the instrument and/or spatial biology portfolios. The FAS III will be responsible for training and mentoring new colleagues and delivering feedback and analysis to Marketing and R&D. The goal of the FAS III is to ensure maximum customer satisfaction, resulting in sustained customer relations and long-term success of the corporate strategy. The Field Applications Scientist III role is remote-based. Approximately 75% travel, including overnight, is required. International travel may be required. How you will make an impact: As a key member of Takara Bio USA’s Field Applications team, you will play a pivotal role in advancing life science research by supporting the adoption and success of our innovative spatial biology and single-cell NGS technologies. In this customer-facing position, you will serve as the primary technical expert for single-cell and spatial biology applications, collaborating closely with commercial teams to ensure exceptional customer experience. What will you do: Engage with new and existing customers to educate, support and train on Takara Bio Spatial Biology products (Trekker and Seeker) and/or Takara Bio Single Cell NGS instrument platform (Shasta). Delivers prompt troubleshooting of issues related to customers’ use of Spatial Biology kits and/or single cell NGS library prep kits. Provides pre-sales support by working in partnership with the Account Executives. Delivers technical product seminars, conducts product demonstrations, and consults with customers during the sales process to understand scientific objectives. May work closely with Field Engineering team to troubleshoot application versus instrument issues for the Shasta system. Maintains detailed documentation on all technical communication with customers. Delivers a summarized assessment of each communication. Delivers technical training for sales team, distributors and other internal teams as needed. Supports manager with analysis of customer feedback, product issues and inquiries. Partners with Marketing and R&D teams. Provide market and competitive information from the field. Support new product launches through training of customers and delivers “voice of customer” feedback from early access customers. Performs regular maintenance of system documentation. This position does not have supervisory responsibilities. How will you get here? MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience. Requires a minimum of 3+ years of field application experience. Requires a minimum of 3+ years of laboratory or related work experience. Prior experience supporting commercial Spatial Biology technologies or single cell NGS applications is required. Capable of working independently, is self-motivated and proactive. Customer-centric and keenly aware of markets, and competitors. Demonstrates a sense of urgency, contagious optimism and a “can do” attitude. Valid driver’s license is required. You are amazing if you have: Experience with automation systems. AAP/EEO Statement: Takara Bio USA, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Additional Information about the role: Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The US base salary range for this full-time position, expected to be located in San Francisco Bay Area, is $140,000 - $150,000 USD. We may consider other candidates for this position with more experience and would expect the salary range to change accordingly. This range may be modified at any time at our sole discretion. This base salary does not include additional bonus compensation and benefits. Learn more about benefits at https://www.takarabio.com/about/careers/company-benefits . Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.