Field Service Engineer

What You'll Do (Duties & Responsibilities):

• Install and run Digital X-Ray medical Equipment.
• Repair and maintain medical diagnostic imaging equipment, including fixed and mobile X ray (RX) systems, DR Panels (RX and Mammography’s), workstations and some others: Printers and CR Digitizers.
• Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.
• Give remote support to dealers for installations and repairs.
• Moderate customers on possible problem solutions on the equipment use.
• Administrative functions suchas: phone call attendance, introduce data on ServiceNow database, go canvas and AP7.
• Evaluate and decide if the site is able to starting the service.
• Provide feedback to the Customer, related with issues in the site that must be solved before starting the service.
• Evaluate if AGFA equipment is able to be installed.
• To complete the reports within ServiceNow and Go canvas.
• To escalate a technical problem to next level of support.

Education:

• Electronic/electromechanical Engineer (or Technician) / Bioengineer oriented to field work.

Experience:

• At least one year of experience in a similar position. Field customer service experience.

Specific skills:

• Languages: English 80%
• IT-Knowledge: MS Office (Intermediate-Advance); Outlook; preferably CRM´s.

Technical Skills:

• Analogue and Digital Devices Knowledge, Mechanics, Networking.

Soft Skills: Customer focus, good interpersonal relationship, service attitude.

USA Visa is a plus