Field Service Engineer - North West

Job Title: Field Service Engineer Location: North West Region Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission, whether you’re engineering, driving sales, improving production, or supporting our customers. What You’ll Do As a Field Service Engineer, you’ll be responsible for providing expert technical support and maintenance for Alexander Dennis products across the Scotland. You’ll diagnose and repair faults on a wide range of mechanical, electrical, and hybrid/EV systems, ensuring vehicles are attended to promptly and efficiently. You’ll work closely with customers to provide technical advice and ensure high levels of satisfaction. Your day-to-day tasks will include fault diagnosis, preventative and reactive maintenance, warranty claim support, and ensuring your service vehicle is fully equipped. You’ll also engage in regular training to maintain product expertise and stay up-to-date with all product developments. What We’re Looking For We’re looking for a time-served PCV/LGV technician with strong diagnostic skills across mechanical, electrical, and hybrid/EV systems. You’ll be self-motivated, adaptable, and professional, with the ability to work independently and lead a team. A full UK driving licence and experience in commercial vehicle maintenance are essential. Bonus if you have: High voltage diagnostic experience (EV products) HVAC and hybrid HV diagnostic experience EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience Experience in upselling retail work and supporting customer requirements What We Offer Because we know that to deliver on our vision, people have to feel supported and inspired: Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve. Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills. Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly. Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits. Our Values – What Guides Us These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other. Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority. Quality: We strive for excellence in our products, services, and all that we do. Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace. Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability. Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits. Sustainability: We seek long-term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations. How to Apply If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us a call on +44 1324 621 672 or send an email to [email protected]