Field Service Engineer - US based (m/f/d)

Your mission We’re seeking an experienced Field Service Engineer (m/f/d) (US based), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience. Technical Service & Support: Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment. Perform equipment upgrades and configurations according to company standards inhouse with our R&D team Provide technical advice to customers on equipment care and maintenance best practices. Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions. Service Process Development & Training: Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows. Assist in creating and maintaining comprehensive technical documentation and manuals. Conduct customer training sessions on product first-line troubleshooting & maintenance. Cross-functional Collaboration: Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives. Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions. Inventory Management & Quality Assurance: Organize and manage spare parts inventory, ensuring availability for timely service delivery. Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols. Your profile Degree in Engineering (Electronics/Mechanics preferred). Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries. Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation. Experience in developing service processes and providing technical training to diverse audiences. Proven ability to troubleshoot complex systems and manage customer relationships effectively. Willingness to travel extensively, both domestically and internationally (up to 70%) Valid driver’s license Excellent problem-solving, critical thinking, and communication skills. Why us? Attractive compensation package, including a competitive base salary and stock options Key role in a highly advanced and fast-growing startup company Impactful product promoting better understanding and treatment of cancer International team, from over 30 different nationalities Positive work environment with open communication and a collaborative mindset Remote or Hybrid working model possible (US East Coast) Indefinite employment contract 30 days of PTO Flexible working hours Health Insurance Plan, Vision and Dental 401K with a 5% employer match Contact information Any questions? Please contact: Sandra Schärli Senior Talent Acquisition Manager mail: [email protected] Equal Opportunity Employer Statement We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Please note that, for data privacy reasons, we'll not review applications or CVs sent via email. Unsolicited applications can be submitted here .