Field Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives. Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure. Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place. Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency. Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast. Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base. Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance. Controlar los inventarios de la cuenta mediante el establecimiento de lineamientos operativos, administrativos y relaciones de negocios con el cliente Mapeo Operativo - Monitorear y analizar las recolecciones por cada localidad/CEDI con el objetivo de eficientar las mismas, detectar oportunidades, controles, necesidades, capacidades de almacenamiento, horarios operativos, % de recepción de pallets CHEP, Usos no autorizados. Administrar los recursos disponibles para facilitar el cumplimiento de las responsabilidades arriba mencionadas. Contribuir en la estrategia general de reducción de CAPEX mediante la reducción de pérdidas e incremento de la recuperación de pallet basados en estrategias integrales. Generar el ingreso mediante el control de facturación en los conceptos claves de la operación (cobro de pérdidas y usos no autorizados) Reunir y administrar información para la toma de decisiones estratégicas, además de identificar oportunidades y buscar alternativas de mejora para las cuentas Elaboración de un pronóstico de retorno de tarima (zona, formato) Capacitaciones en cliente de buenas prácticas (uso, manejo, control e identificación de pallet) Implementación de controles de entradas y salidas de pallet Creación de relaciones colaborativas con el Retailer a través del constante acercamiento y transmitiendo un mensaje que refleja el valor de CHEP como socio comercial Apoyo en trabajo administrativo / complemento de análisis Realizar visitas de campo teniendo empatía y buena comunicación en todos los niveles Visibilidad y transmisión de oportunidad de crecimiento de negocio: información del cliente / captación de prospectos / operativa en tiendas o CEDIS Remote Type Hybrid Remote Skills to succeed in the role Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].