Field Service Technician

Description

Summary of Job

Reporting to the Field Services Manager/Supervisor, the Field Service Technicians primary function is the installation, repair, maintenance and management of both Packaging and Systems/Equipment, with predominate focus on Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Field Service Technicians to effectively communicate with Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required.

Essential Functions and Responsibilities

Deliver in-field support and optimize material delivery systems.

Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.

Conduct hands-on demonstrations of systems and deliver end-user training on operational procedures and preventative maintenance.

Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.

Ensure timely and thorough completion of all service-related documentation

Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.

Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.

Maintains accuracy and completeness in the preparation of all required documentation.

Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.

Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.

Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.

Maintains precise and current records for all co-managed parts and tool inventories.

Consistently adheres to full compliance with established financial and operational policies and procedures.

Available to travel upon request to provide support at other service locations across North America.

Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Education and Experience

Associates degree or equivalent from 2-year college (preferred)

At least 5 years of related experience and/or training (preferred)

Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics

Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude

Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels

Ability to work successfully with little to no direct supervision

Effective time management and cost control skills

Job Requirements

A clean driving record is required (company car is provided)

Availability to travel daily Monday to Friday within an assigned territory

Ability to occasionally lift or move up to 50 lbs

Familiarity with Microsoft Office applications.

Walking extended distances

Standing for extended times up to 75% of the day

This role requires up to 50% travel

Skills

Electrical, Mechanical, Troubleshooting, Schematic, Service, Electronics, Preventive maintenance, Field service, Installation, Assembly, Repair, Maintenance technician, Blueprint, Wiring, Install

Top Skills Details

Electrical,Mechanical,Troubleshooting,Schematic,Service,Electronics,Preventive maintenance,Field service,Installation

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Fort Wayne, IN.

Pay and Benefits

The pay range for this position is $33.00 - $37.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Fort Wayne, IN.

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.