Field Service Technician-Grinding mills

Primary Location: A position has become available for a Field Service Technician – Grinding Mills , based in Ghana. We are seeking Field Service Technician – Grinding Mills to join our Field Service and LCS Team. This position is mainly located in Ghana. TEAM YOU WILL BELONG TO You will join a team of Field Service Professionals that strive to effectively deliver seamless customer experience, that meets the customers’ needs and supporting the entire Field Service and LCS team to enhance and build solid customer relationships. You will work closely with internal and external stakeholders, such as the Field Service & LCS Team, Site Account Management Team, Technical Sales Support Team, External Customers, and all other internal Service Providers in WAF. WHAT YOU’LL DO KEY ACCOUNTABILITIES AND RESPONSIBILITIES Experienced with Metso equipment, i.e. Grinding mill equipment Perform Field Service activities & routines (both at customer site and office-based) with support/supervision level in-line with training certification. Field Service routines include: Basic customer problem-solving, Repairs and preventative maintenance work, Equipment inspections with recommendations, Assembly/disassembly, installation & commissioning Trade specific discipline work (hydraulics, mechanics, automation, etc) Operation and maintenance activities Customer training on basic operation and maintenance Remote support to colleagues and customers Follow Metso processes, instructions and training in performance of duties, with a specific focus on our brand requirements, certification principles, field service process and proper utilization of the Field Service digital tools (FSM, DIT, REX) Follow Metso & customer HSE requirements, ensuring adherence to the Metso “Modus Operandi” in performing duties. Deliver site reports, time sheets & travel expense reports after each job in a timely manner Identify sales leads and promote services offering Requirements & Competences: BSc or HND Mechanical engineering from a related University. Leading for safety Customer focused, services skills Good communication skills Build trust Drive to complete tasks on remote customer site. Advanced experience on grinding mill lubrication systems Hands-on experience with Grinding mills Possess a valid driver’s license Minimum 7 years relevant field experience in a mining plant environment. Performance metrics: (Safety) Safety observations NPS (Net promoter score) # of qualified leads generated Sales from generated leads On-time reporting On-time delivery Process & systems compliance RELATIONSHIPS In this position, you will report directly to the Head of Professional Services – West Africa. INTERNAL AND EXTERNAL INTERFACES Management Other Engineers Suppliers and sub-contractors Clients Site staff WHO YOU ARE QUALIFICATIONS & EXPERIENCE BSc or HND Mechanical engineering. Leading for safety Customer focused, services skills Good communication skills Drive to complete tasks on remote customer site. Building trust Hands on experience with Metso Crushers & Mills Minimum 5-years relevant field experience in a gold plant environment. ESSENTIAL SKILLS AND ABILITIES REQUIRED FOR THE ROLE WHAT'S IN IT FOR YOU An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change Compensation and rewards - Global incentive program tied to business and performance targets Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication GET IN TOUCH Want to rise above the possible with us? Go to our website www.metso.com , click on Careers and start your application. Job Req No. 160104