As
Field Support Technician
, you will be a key part of our Solutions team to
deliver on-site technical support, repair and troubleshooting for our drone systems across Europe
. Together with our World-Class-Team, you will take an empowering role: pushing the boundaries of drone technologies.
You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to
resolve technical issues on-site, ensure product reliability, and enable customer success through hands-on support and knowledge transfer
. To ensure high system availability and customer satisfaction across all deployed systems - your mission will be a powerful impact.
What is your Day to Day Mission:
Technical Support – on site:
Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases.
Repair and Rework – on site:
Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide)
based on best practices and repair manuals.
Safety & Compliance – on site:
Ensure compliance with safety standards and operational guidelines during all service activities.
Technical Assistance – on site:
Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide).
Travel organization
Independently plan and coordinate support and repair visits in alignment with internal departments and the customer.
Technical Ticket Management:
Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. Provide structured service reports after on-site visits to ensure transparency and internal follow-up.
Ongoing Learning and Product Knowledge:
Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.
Continuous Improvement:
Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements.
Customer Issue Resolution:
Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities.
What you bring to the team:
Degree or vocational training in
electronics, mechatronics, aerospace, or a comparable field
Alternatively:
equivalent practical experience in technical support, field service, or hands-on system troubleshooting
Strong
analytical and problem-solving skills
with a clear focus on root cause resolution
High level of
ownership and accountability
when dealing with customer issues and escalations
Structured and
self-driven way of working
, even in dynamic, on-site environments
Confident in working with
technical documentation, diagnostics, and repair processes
Strong
customer-facing communication skills
with the ability to simplify complex technical topics
Fluently in English and German
Willingness to
travel frequently across Europe
Passion for
cutting-edge technologies such as drones, robotics, or aviation
Why Quantum-Systems:
We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
We are industry pioneers who are ambitious, bold, and visionary.
We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
We promise to be your runway for individual and professional growth.
Our benefits:
Company pension scheme:
We support you so that you can already make provisions for later.
Flexible working hours:
With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
Mobile Work:
If things get a little busy in the office, you have the option to work remotely one flexible day per week to create the right balance.
Stay active:
With EGYM Wellpass, you get access to thousands of fitness and sports facilities — and of course, we subsidize the membership.
Bike-Leasing:
We support you in staying environmentally mobile and healthy.
Corporate Benefits:
Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
Employee events:
We not only want to grow together, but also celebrate our successes together.
Lunch-Card:
Be powerful with delicious energy, daily lunch budget is sponsored.
Company Shuttle:
Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.
About us:
Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.
Our commitment:
We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.
At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.
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Questions:
- Full name
- Email address
- Resume/CV
- Cover letter
- Phone
- Photo
- Earliest possible start date
- Desired annual salary incl. all allowances
- Please indicate your German level
- A1 / A2 - Beginner
- B1 / B2 - Intermediate
- C1 / C2 - Fluent/Native
- Do you currently hold a valid work permit for Germany (e.g., EU Blue Card, EU Citizenship, residence permit with work authorization)?
- I am aware that role is onsite and ready to attend the office 3-4 days per week
- Please name all citizenships you have
- We would like to kindly ask you to share additional materials that showcase your projects in a visual format (ideally as a PDF). These can include: Engineering work / Software repositories (e.g., GitHub) / Design or marketing projects.
Please emphasize the aspects that you feel best reflect your expertise and that we should make sure not to overlook!
- Do you have any disabilities?
- Yes
- No
- Do not want to answer
- We're dedicated to fostering diversity at Quantum-Systems. For that purpose would you be willing to share your gender identity?
Your response will be kept confidential and will only be used for diversity reporting and analysis and will not impact your application
- Male
- Female
- Diverse
- Who recommended Quantum-Systems to you?
- By doing so, you grant us permission to process your data for the purpose of your application process at Quantum-Systems GmbH.
-
Here you find our informations regarding GDPR.