File Opener

📢 Join the Team Behind the Action! | File Opener Looking for a fast-paced role where no two days are the same? Join Keoghs' largest support team and play a vital role in helping legal cases get off to the best possible start. As a File Opener , you'll be at the heart of the business, opening and processing around 4,000 new instructions every month across a wide range of claims including Motor, Commercial Litigation, EL/PL , and more, supporting over 40 major clients . What you'll be doing: ✅ Liaising with clients, courts and claimant solicitors to gather key information ✅ Opening new files accurately and within strict client deadlines ✅ Identifying urgent instructions and ensuring they are prioritised correctly ✅ Allocating cases to the appropriate teams using client-specific guidance ✅ Supporting fee earners by preparing files for immediate action Why join us? ⭐ Be part of a busy, supportive and high-performing team ⭐ Gain exposure to multiple areas of the business and a wide variety of claims ⭐ Develop valuable legal, technical and client management skills ⭐ Clear progression pathway with three competency-based pay bands ⭐ Excellent career development opportunities within a growing organisation If you're organised, enjoy working under pressure, have great attention to detail and thrive in a team environment, this could be the perfect opportunity to kick-start or develop your career with Keoghs. Ready to make an impact from day one? We'd love to hear from you. Key Accountabilities Ensuring that they always act in line with the Data Protection Act, SRA Standards and Regulations, and the Lexcel Manual Working together to process new instructions daily within SLA’s Ensure that they achieve their objectives Receiving all new instructions from the post room, and conducting an initial review to identify level of criticality, division and accident type Making calls where required, to clarify information or team allocation Inputting case details to system, ensuring accuracy and speed of allocation to fee earning team Prioritising own workload throughout the day depending upon criticality and time received Ensure a full traceability record of all files through the use of delivery spreadsheets Promptly and professionally dealing with queries received internally within Keoghs, or externally from clients May also be required to assist other functions within the Business Support Unit, with any of the following tasks: Administrative support Closing files on the case management system Sorting & distributing post, which may include transporting files between our Bolton offices Assisting Reception Responsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role. Working Hours: this is a full-time role working Monday to Friday 9am to 5pm. Working 1 day in the Bolton office and 4 days from home. Experience, Skills and Qualifications 5 or more GCSE Grade A-C including Maths & English Competent IT user Excellent organisation skills Ability to work under pressure to targets Excellent attention to detail Confident telephone manner Self-Motivated Ability to adapt to ever changing processes and grasp new work easily A great eye for detail & accuracy Confident in problem solving and able to work on their own initiative Must be able to demonstrate high standards in numeracy and literacy. Ability to work as part of a team Excellent communication skills Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues Planning & Organisation – ability to structure, manage and prioritise workload accordingly Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division Desirable: Data input experience Telephone experience Customer service experience Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation