Fin Service Profess - Masters

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

Career & Community: You’ll also have regular time for coaching, career development activities, participate in ERG events and other opportunities to connect with colleagues and build community here at LPL!

Support & Development: From day one, you’ll be part of a vibrant team that values collaboration and innovation, helping you develop skills that will last a lifetime

Team Environment: Serving the same set of clients every day. This creates synergy, smooth workflows, and provides you with easy access to leverage points

Familiarity: Between practices and the LPL employees who serve them. This builds trust, belonging and depth of understanding around functions and clients

Efficient Solutions: Easy access to a support structure with key leverage points to ensure your complex inquiries are handled seamlessly

Responsibilities:

• Communicating directly with our clients by phone and email for up to 85 percent of your day

• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries

• Educate clients on the use of technology to monitor, maintain, and service their operational needs

• Communicate operational and financial industry policies and procedures

• Assume ownership of inquiries and see them through to a timely resolution and consistent follow-up

• Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest

• Complete operational tasks including data input

• Communicate with internal departments to ensure we meet our clients' expectations for timely service delivery

• Actively participate in training to remain current with operational policies and procedures

• Drive customer experience to high levels of satisfaction by adhering to our corporate values

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Triple skilled in Move Money, Account Transfers, and New accounts Direct Business

• Bachelor’s degree from an accredited institution or equivalent education and experience

• 1+ years in a client-facing, service-oriented role, ideally in a team-based environment

Core Skills

• Empathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownership

• Attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously

• Curiosity coupled with a desire for continuous learning.

• Customer focus

• Communication skills

• Work ethic

• Organized

• Track record in relationship management and customer satisfaction

• Ability to work with all levels of clients, management and employees

Preferences

• Upskilling on: Tax, Cost Basis, Margins and Advisory

• SIE obtained and/or 2+ years in the Service Center

Work Schedule and Locations:

Locations: Fort Mill, SC/ Tempe, AZ

Work Schedules: We offer a variety of schedules designed to meet our customers’ needs. Applicants must be able to support working a regularly scheduled shift anytime between the hours of 8am EST and end as late as 7pm EST Monday-Friday.

The role is based in the office locations mentioned in the job description and follows our hybrid working model. Your schedule will depend on the business needs and requirements of your assigned team.

Pay Range:

$23.72-$39.52/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26

Grow, Innovate, and Thrive with LPL Financial

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