Finance & Accounting Analyst

About Relay Commerce Relay Commerce is building a portfolio of software solutions to help merchants scale e-commerce and simplify their marketing tech stack. Powered by a centralized customer data platform, Relay’s suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increased profitability. The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, user-generated content management, on-page conversion optimization, retention analytics, and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally that collectively generate >$1BN in GMV annually. Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses, and invests in people, processes, and products to accelerate the product roadmap and growth. About the Role We're looking for a detail-oriented Finance & Accounting Analyst with 5–7 years of experience to support our multi-entity accounting operations and business unit financial reporting. This role bridges accounting execution and finance analysis: you'll work closely with our Assistant Controller on month-end close while also partnering with business unit GMs on financial performance and reporting. You'll report to our US-based Director of Finance and work hands-on in QuickBooks Online, Ramp, Syft, and Google Sheets. Beyond executing established processes, you'll improve them by identifying inefficiencies, strengthening controls, and translating financial data into actionable insights for business leaders. This role is ideal for someone who enjoys both the precision of accounting operations and the analytical challenge of explaining "why the numbers moved." You'll ensure accurate, timely reporting while helping GMs understand their financial performance and supporting our Assistant Controller during month-end close. What You'll Do Daily Business Unit Reporting & Analysis (35–45%) Build and maintain BU dashboards and board reporting packages in Syft Prepare monthly variance analysis (MoM and Budget vs. Actual) for GM reviews Partner with GMs to understand their reporting needs and business drivers Investigate and explain revenue, expense, and margin variances Translate financial data into clear business insights for non-finance stakeholders Support ad-hoc analysis requests from business units Month-End Close Support (30–45%) Support Assistant Controller on assigned reconciliations and close tasks Own deferred revenue recognition across SaaS products Prepare journal entries, accruals, and account reconciliations for review Analyze account balances and proactively investigate discrepancies Coordinate intercompany and cross-BU transactions Ensure assigned close tasks are completed accurately and on schedule Expense Management & Operational Reporting (5–15%) Own Ramp expense reporting, categorization, and trend analysis Review expense coding for accuracy and consistency across BUs Monitor expense trends and flag anomalies or policy issues proactively Maintain reporting dashboards and BU-level financial templates Ensure data integrity between accounting systems and reporting outputs Improve workflows between QuickBooks, Ramp, Syft, and other platforms Process Improvement & Documentation (5%) Identify opportunities to streamline reporting and close processes Document financial processes and improve cross-functional workflows Strengthen controls and data quality across systems Support audit preparation and financial controls documentation What Success Looks Like In Month 1–2: You independently manage assigned reconciliations and reporting tasks You understand the multi-entity structure and BU business models You begin building relationships with GM stakeholders In Month 3–6: BU variance analysis is insightful and proactive (GMs come to you with questions) Syft dashboards and board packages run smoothly with minimal rework You support month-end close efficiently and catch issues before escalation Deferred revenue recognition is clean and well-documented In Month 6–12: You operate as the go-to person for BU financial reporting and GM questions You proactively identify trends and insights before being asked You contribute meaningful process improvements that save time or increase accuracy You provide reliable backup coverage for Assistant Controller when needed Requirements Essential: 5–7 years of accounting or finance operations experience Month-end close experience, including reconciliations and journal entries Experience working in multi-entity or multi-business-unit environments Strong analytical skills: comfortable explaining variances and digging into "why" Experience with QuickBooks Online or other cloud accounting platforms Advanced Excel/Google Sheets skills (pivot tables, lookups, data modeling, variance analysis) Understanding of US GAAP fundamentals Experience with financial reporting tools and dashboards AI-savvy: Uses AI to work smarter while maintaining quality and judgment Clear written English communication for async collaboration Availability for 4–5 hours overlap with US Eastern Time Preferred: SaaS, technology, or e-commerce experience (deferred revenue, MRR, cohorts) Familiarity with expense management platforms (Ramp, Expensify, Brex, etc.) Experience with financial reporting/BI tools (Syft, Fathom, QuickBooks, etc.) Previous experience supporting business unit leaders or non-finance stakeholders Experience improving financial processes or building reporting infrastructure Bachelor's degree in Accounting, Finance, or related field What Makes Someone Successful in This Role You connect accounting to the business. You don't just reconcile deferred revenue. You explain to a GM why their MRR changed month-over-month. You think in systems. When reporting feels manual or fragile, you propose a better way and build it. You balance precision with speed. You know when "perfect" matters (close reconciliations) and when "good enough to make a decision" is better (ad-hoc analysis). You communicate for your audience. You translate technical accounting into plain English for GMs and provide rigorous detail for the Assistant Controller. You want to grow your finance skillset. You're motivated to deepen your expertise in SaaS financial operations and expand from accounting execution into strategic finance analysis over time. Who You'll Work With Director of Finance (Your Manager): Sets priorities, reviews BU reporting and analysis, partners on GM relationships. Assistant Controller: Technical accounting lead, owns month-end close, provides backup and technical guidance. Business Unit GMs: Your key stakeholders. You help them understand their numbers and make better decisions. Head of People: Partners on headcount reporting, budget tracking, and cross-functional projects. Hiring Process Initial Screen - With our Recruiting Partners (Hire with Near) - 30 Minutes Trial Project/Assignment - 3 to 4 Business Days to complete First Round Interview with Joe Guzik, Director of Finance - 45 Minutes Second Round Interview with Eduardo Strebe, Assistant Controller - 30 Minutes Final Round Interview with Austin Simon, CEO - 30 Minutes References Offer Benefits & Perks Flexible Time Off Public Holidays Paid Parental Leave Work From Home Stipend Co-working Space Allowance Learning Stipend Therapy Reimbursement We know that many candidates only apply if they meet 100% of the qualifications - but we believe in potential. If you're excited about this role and think you could be a great fit, we encourage you to apply! Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.