Finance Administrative Assistant (Collections)

Our client is a leading national cleaning and hygiene services provider specialising in commercial food-related environments. Operating as a HACCP-accredited organisation, they deliver essential compliance and maintenance solutions across Australia with a strong focus on safety, professionalism, and quality. They are now seeking to hire a Finance Administrative Assistant (Collections) to drive daily debt recovery and support essential accounts receivable operations. This role plays a critical part in maintaining cash flow targets, managing high-volume customer communications, and ensuring accurate customer account administration. Job Responsibilities Collections & Debt Recovery Conduct high-volume outbound calls to follow up on overdue customer payments and negotiate payment arrangements Execute daily outbound collections activities to decrease overdue balances, clear aging accounts, and meet cash flow collection targets Maintain strong resilience, confidence, and a professional presence during debt recovery conversations Customer Account Administration Process customer invoices, issue account statements, and handle billing enquiries Perform basic bank reconciliations, match incoming receipts to outstanding invoices, and resolve billing discrepancies Maintain accurate customer notes, collection logs, and account reconciliations across digital systems Communications & General Support Manage inbound customer finance calls, answer billing questions, and route non-finance calls to appropriate departments Maintain the finance department email inbox and respond to enquiries within expected timeframes Support general administrative tasks and ad-hoc finance duties as required by management VCE, HSC, or equivalent qualification Demonstrated experience in high-volume phone environments such as collections, call centres, or customer service Baseline or junior-level experience handling basic accounts receivable and ledger reconciliations High-volume call confidence, excellent phone presence, and clear verbal communication skills Strong resilience and conflict-resolution skills when conducting collection calls Solid organisational skills with the ability to prioritise urgent tasks High attention to detail to achieve strong data entry accuracy Nice-to-Have Skills Relevant tertiary or technical educational qualifications in accounting, finance, or business administration Industry experience in food safety, HACCP-accredited, or commercial service sectors Experience using Google Workspace and cloud-based finance software Permanent work-from-home set-up Dayshift (Australian Eastern Standard Time business hours) Full-time job HMO (STAFF only) Annual leave Christmas Bonus equivalent to 1 month's wage (pro-rate)