Finance Business Partner

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

We’re looking for a proactive and strategic Finance Business Partner to join AFCA’s Finance team and play a pivotal role in shaping how we plan, analyse, and optimise our financial and operational performance.

In this role, you’ll partner closely with Finance, Operations, and leaders across the wider organisation to turn data and insights into meaningful action. You’ll drive improvements, influence decision‑making, and help ensure AFCA continues to deliver strong, sustainable outcomes.

You’ll report to the Senior Manager, Finance Business Partnering & Transformation and be a key contributor within a high‑performing team.

As part of the Finance Business Partnering function, you will help deliver:

• Monthly financial results analysis and management reporting
• Budgeting, forecasting, and scenario modelling
• Business case development and strategic financial advice
• Organisation‑wide financial and operational insights to support performance and planning
• Continuous improvement across financial and operational planning processes

Your ability to translate complex data into clear, actionable insights will directly influence AFCA’s operational efficiency, financial performance, and long‑term strategy.

What you will bring

• Tertiary qualifications in Accounting, Economics, Finance, or a related field
• CA or CPA qualification
• Experience with data analysis tools (SQL, R, Python) and visualisation platforms (Tableau, Power BI) will be highly regarded
• Strong systems experience with accounting platforms (e.g., Microsoft D365 FinOps, SAP, Oracle) and advanced Excel skills
• Exceptional analytical, problem‑solving, and attention to detail
• Strong communication and presentation skills, with the confidence to convey complex information to a range of stakeholders
• A collaborative style, with the ability to build trusted relationships across the business
• Self‑motivation, resourcefulness, and the ability to work autonomously as well as part of a team
• Ability to manage competing priorities, meet deadlines, and operate effectively under pressure
• High ethical standards and a commitment to safeguarding sensitive financial information

Additional information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.