Financial Aid Supervisor

Description What if your next job wasn’t just a role, but a place where you truly felt valued, inspired, and empowered? Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member. Now, imagine that this company also offers: A flexible hybrid work schedule Strong, guiding values that drive everything we do Outstanding benefits to support your well-being The opportunity to make a meaningful impact every day Does that sound like a place where you’d thrive? If so, keep reading, because this is exactly what Westcliff University is all about. Here’s a glimpse of what makes our culture amazing: At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence and social responsibility. Our tagline – Educate. Inspire. Empower. – perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment. By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community. Ready to feel inspired and appreciated while making a real difference? Apply now, and let’s grow and succeed together! As the supervisor of Financial Aid, you will play a vital role in supporting the strategic direction and daily operations of our dynamic Financial Aid Office. Reporting to the Director of Financial Aid, your role will be focused on delivering outstanding customer service and mentoring our dedicated team. You will assist in administering a comprehensive financial aid program, ensuring compliance with federal, state, and institutional regulations while supporting our mission for student enrollment, retention, and degree completion. Essential Job Functions Customer Service: Serve as a key contact for students, parents, and campus constituents, providing clear and accurate information about financial aid policies, procedures, and regulations, including FAFSA and Title IV. Foster student satisfaction through the provision of excellent customer service in all aspects of financial aid administration. Respond to and resolve any inquiries, issues, or concerns in a timely and professional manner. Assist students and parents with the financial aid application process, ensuring they have a comprehensive understanding of the different types of aid available, eligibility requirements, and the implications of different financial decisions. Team Mentoring : Manage the Student Facing Financial Aid Advisors and support the Back Office Advisors, helping to create an environment that promotes learning, growth, and job satisfaction. Support the Director in the development and implementation of financial aid strategies and policies. Provide regular training and development sessions to the team to ensure a comprehensive understanding of financial aid regulations, policies, and procedures. Encourage and support the team in achieving their individual and collective goals, providing regular feedback and recognizing their contributions. Complete Quality control for the student facing staff/department Support the efficient operation of financial aid activities, including application processing, awarding, and disbursal of funds, ensuring compliance with all relevant regulations. Assist with the management of the department's budget, contributing to the efficient allocation and utilization of resources. Collaborate with various University departments to streamline workflow processes and meet crucial deadlines. Support in CAL Grant compliance, awarding, posting, reconciliations and refunds Responsible for FWS tracking and compliance Responsible for the student facing portion of audits, ensuring all required files and documents are pulled, pre- auditing files, identifying any issues or concerns and sharing that information with the Director. Key Relationships & Leaders Athletics, Military, Back-Office, Finance, Registrar, Student Services, all campuses, Admissions, etc – Collaborate with all departments to streamline workflow processes, meet crucial deadlines, ensure compliance and assisting students Qualifications Bachelor's degree required A minimum of 3 years of experience in financial aid; previous team management or mentoring experience required. Comprehensive knowledge of federal and state financial aid regulations, including proficiency in Title IV. Strong leadership qualities, with the ability to mentor, inspire, and influence team members. Exceptional oral and written communication skills, with the capacity to effectively communicate with a diverse range of constituents. Ability to manage multiple projects simultaneously, meeting deadlines and objectives. A commitment to providing quality service to students, parents, and campus constituents. Strong analytical skills and data interpretation abilities. An understanding and acceptance of the principles and philosophies of our university, its programs, and requirements. Proven ability to make independent decisions, contribute to a team, and foster a positive team dynamic. Handles other projects and tasks as needed Preferred SCO experience CSAC/Cal Grant experience. Physical Requirements Amount of travel involved: 40%. Travel to different campuses weekly, occasional travel to conferences Working indoors Indicate exposure to machinery, extreme conditions: Exposure to office equipment Indicate amount of time spent sitting, standing, walking: 90% of the time spent sitting at a desk