Financial Operations Manager

This role leads end-to-end financial operations for a single client, ensuring billing, reconciliations, commitments, debits, co-op activity, and supporting documentation are completed accurately, on time, and in compliance with client and agency requirements. The position oversees invoice readiness and media financial controls by validating billing support, reconciling vendor and client transactions, resolving discrepancies, and coordinating closely with account, creative, media, trafficking, and finance teams to maintain operational continuity and reduce financial risk. It monitors budgets, pacing, balances, and spend performance, produces clear financial reporting and analysis, and supports month-end close through accurate accruals, approvals, and audit-ready documentation. The job also provides day-to-day leadership for the billing team by coaching staff, managing workloads, strengthening processes and controls, and promoting a collaborative, accountable environment grounded in agency values.

• Own financial operations delivery for Client programs — Lead day-to-day financial operations across client-related projects, media activity, and co-op programs by ensuring billing, reconciliations, commitments, debits, and supporting documentation are completed accurately, consistently, and on schedule. Coordinate activities across Account Management, Creative, Media Operations, Trafficking, and Finance to maintain operational continuity and client readiness.
• Own billing quality, controls, and client invoice readiness — Oversee agency-to-client billing processes, including Tier 3/KTC billing activity, by validating billing support, reviewing invoice accuracy and completeness, ensuring compliance with established procedures, and confirming all deliverables meet agency and client standards before submission. Investigate discrepancies and partner with stakeholders to resolve issues quickly and effectively.
• Manage media invoice review and reconciliation activities — Direct the review and reconciliation of media vendor invoices, authorizations, placements, costs, and flight dates to ensure charges align with approved media plans and budgets. Coordinate resolution of discrepancies with project teams and vendors while supporting month-end accruals and financial close activities through accurate and timely reconciliation of media-related expenses.
• Administer co-op programs and tiered contract financial processes — Manage financial operations associated with co-op funding programs and tiered contract structures by monitoring commitments, debits, balances, advertising activity, and supporting documentation. Review participant activity, reconcile transactions, identify discrepancies, and ensure compliance with client and partner program requirements.
• Own commitments, debits, and exception resolution — Lead the collection, validation, submission, and reconciliation of commitments and debit activity across applicable tiers. Investigate rejected transactions, system "kickouts," unapplied debits, and other operational exceptions by identifying root causes, coordinating corrective actions, and driving issues through resolution to minimize financial risk and operational disruption.
• Monitor budgets, pacing, and financial performance — Track budgets, pacing, co-op utilization, dealer balances, and spend activity against approved plans. Analyze variances, identify funding or billing discrepancies, monitor financial risk, and provide recommendations to support timely corrective action.
• Produce financial reporting and decision support — Develop, maintain, and distribute recurring and ad hoc financial reports, including debit detail reporting, budget analyses, reconciliation summaries, and operational performance metrics. Present information in a clear and actionable format that supports billing decisions, budget management, discrepancy resolution, and overall account financial performance.
• Lead month-end close readiness and financial documentation — Coordinate and monitor month-end financial activities by ensuring reconciliations, accrual support, billing documentation, approvals, and financial records are accurate, complete, and audit-ready. Maintain organized documentation that supports internal controls, operational transparency, client requirements, and financial reporting obligations.
• Coach the team and improve operational effectiveness — Provide day-to-day leadership, training, coaching, workload management, and quality oversight for the billing team. Reinforce standards for accuracy, accountability, documentation, and deadline management while identifying opportunities to streamline workflows, strengthen controls, improve system utilization, and enhance the scalability of financial operations. Maintain and update billing procedures, workflow documentation, and operational standards to support consistency, compliance, and effective onboarding.
• Model and promote agency values — Demonstrate Humanity, Diversity, Integrity, Tenacity, and Curiosity in interactions with clients, colleagues, vendors, and business partners while fostering a collaborative, inclusive, and accountable work environment.

• Month-End Closing & Reconciliation
• Media Billing
• Billing Operations
• Co-op Program Administration
• Budget Pacing
• Variance Analysis
• Accrual Accounting
• Agency Management Systems
• Financial Reconciliation & Controls
• Process Improvement in Financial Operations
• Commitments, Debits & Exception Management
• Advanced Microsoft Excel Skills
• Financial Systems
• Priority & Workload Management

• Uphold our agency values — Humanity. Diversity. Integrity. Tenacity. Curiosity.

• Financial Acumen
• Problem Solving
• Analytical Thinking
• Effective Communication
• Relationship Management
• Client Focus
• Precision & Accuracy
• Accountability & Follow Through
• Continuous Learning
• Functional & Technical Knowledge
• Technology Readiness

• Teamwork & Collaboration
• Performance & Results Management
• Coaching & Talent Development
• Building Alignment

• Relevant Degree — Bachelor's degree in finance, accounting, business, or a closely related field, or equivalent practical experience, is required to support accurate billing controls, reconciliations, accruals, and financial reporting in a complex agency environment.
• Agency Billing — Demonstrated experience leading complex billing operations in an advertising, media, or co-op-intensive environment is required, including vendor invoice validation, budget pacing, commitments or debits management, system exception resolution, and experience providing day-to-day leadership, coaching, workload management, and quality oversight for billing or finance staff.
• Finance Operations — Typically 7 or more years of progressively responsible experience in finance operations, accounting, media finance, or agency business management is required, including progressively increasing responsibility for invoice review, financial reconciliations, accrual support, variance analysis, reporting, and month-end financial processes.
• Process Improvement — Demonstrated experience improving financial processes, controls, documentation, or reporting workflows to increase efficiency, accuracy, and scalability.
• Professional Credentials & Development — Professional certifications, specialized training, continuing education, or other demonstrated investment in finance, accounting, business operations, financial systems, or process improvement are preferred. Demonstrated expertise and successful application of these skills in a complex business environment are valued more than any specific credential.
• Systems Training — Demonstrated proficiency with enterprise financial, agency management, media, or client partner systems such as NetSuite, Advantage, Prisma, or similar platforms is preferred.

We're committed to creating an environment where people can do great work and build meaningful careers. Eligible employees have access to a comprehensive benefits program including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO, paid holidays, and give back time for volunteering
• Hybrid work
• Mental health and wellbeing resources
• Fitness reimbursement
• Paid parental and child-bonding leave

At Moroch, we believe that local changes everything. We unearth specificity from local culture to create impact at scale for regional, national and multi-location brands. We anchor every decision in business insights, unleashing our teams to develop relentlessly fresh creative and intentional media strategies that change behaviors. Every solution we create closes the proximity gap, helping brands get closer to consumers and communities. Moroch is a proudly independent agency dedicated to helping franchisees and local marketers drive business results. Visit moroch.com to learn more about our clients and current work.

This job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. Moroch is an Equal Opportunity Employer.

Travel may be required for this position, up to approximately 10% of the time.