Financial Services and Child Support Manager

Description $49.50 to $65.18 DOQ Closing Date: August 17, 2026 Apply online at Minnesota Merit System at https://www.governmentjobs.com/careers/mnmeritsystem Department: Health and Human Services Reports to: Health & Human Services Director Position Status: Non-Union Job Location: Chisago County Government Center, Center City, MN Salary - Grade 18 ($102,969.48 - $135,591.14/year DOQ) Position Objective Performs difficult work providing overall support, direction and management for all of the Income Maintenance programs, Child Support services, managing program planning, service design and program implementation especially related to the Income Maintenance Programs and Child Support services, conducting research on agency needs, changes in legislation and opportunities to improve efficiency, customer services and analysis of State and Federal Performance Measures, facilitating strategic planning for projects, yearly budget analysis and implementation of new programs, technology changes and staffing, facilitating meetings with supervisors, partners, and advisory committees at both the state and local levels, supervising assigned personnel, serving as Department Director when needed in absence of the Health and Human Services Department Director, and related work as apparent or assigned. Work involves setting policies and goals under the direction of the Health and Human Services Director. Supervision is exercised over all division personnel. Essential Duties and Responsibilities As a member of the Health and Human Services Management Team, the person holding this position will focus on a complex array of services to meet the needs of families and persons needing economic, health care supports and child support services. This position ensures compliance with federal/state laws while planning, developing, and implementing programs to meet highly diverse needs of vulnerable and challenging populations. This position manages the following: Child Support Services and Financial Assistance programs. Holds responsibilities in matters of budget development, oversight and management, and collaborations internal and external to the County through its’ Health and Human Services Department. Maintains current understanding of program changes and assures staff are sufficiently trained. Hires, trains, supervises, and evaluates personnel; supervises case management decisions; provides consultation and conflict resolution; manages integration and coordination of all services related to programs under assignment. In an administrative team environment with uniform standards and procedures, assists with program planning, development, budgeting and priority setting; establishes program goals, assures continuous quality improvement, and evaluates program impact. Ensures the County follows State and Federal statute and rule relative to the programs of the Division. Following county protocol, holds responsibilities in contract and resource development. Establishes and maintains collaborative working relationships with other departments, divisions, and community organizations to ensure a coordinated service network; represents the Health and Human Services Department at various community meetings, public events, and provides for public education of services; provides feedback and recommendations to the Department Director, Human Services Committee, and County Board. Demonstrated skill in oral and written presentation, holding a best practice and data driven decision making perspective. Essential Functions To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. I. Direct Supervision and Consultation Provides leadership and supervision to personnel of the Division, Case/subject matter support, team consultation, recruitment, delivery of evaluations, identifies training needs/plans. Participates in hiring process for all supervisors and staff. Ensures ongoing training of staff in participatory decision-making, problem solving, conflict management, consensus building and customer service. Assures all personnel of the Division receive regular supervision. Within the authorities of the county, seeks to maximize revenue sources for operations of the service area under consideration. II. Program Administration Sets priorities, identifies and manages goals and outcomes for the service area to assure compliance of federal/state statutory mandates/grant obligations. Manage program budgets/grants so that adequate resources are available for services required. Supports continuous quality improvement, excellent outcomes, and program evaluation within the Division and as part of the overall performance of the HHS Department. Follows state and federal legislation, keeping Department, administration and interested others appraised of proposed and actual legislation and the effects of same on the county and services to persons near or under the responsibilities of the HHS Department. Demonstrates a high degree of teamwork with Department Director and all Division Managers of the local HHS Department III. Program Development and Evaluation Responsible for ongoing program outcome evaluation and analysis. Research, plans, develop, and implements training to respond to changes in the law. Resolves community and client complaints and conflicts. Is responsible for service delivery and written policies and procedures and orientation of same. IV. County and Interagency Representation Represents Department and County at local, regional and state levels through statewide associations, workgroups, and collaborations. Fosters effective collaborations with internal and external partners to the HHS Department and programs under management. Provides public education and coordination of services in the communities of Chisago County or other designated service areas. Knowledge, Skills and Abilities · Supports and understands data driven decision-making. · Ability to understand and follow oral and written instructions; make decisions accurately and in a timely manner. · Ability to set priorities, set goals and follow through. · Ability to understand complex federal and state laws and apply to work of local HHS Department · Knowledge of statutes and rules applicable to the programs under management. · Must be able to supervise, evaluate and direct the work of others, using a best practice model · Knowledge of social and economic problems · Must be able to work independently and in a team environment. · Must demonstrate proficiency in Data Privacy and HIPPA laws as relates to the delivery and management of Health and Human Services programs · Employee must have demonstrated ability to work effectively and efficiently in a wide variety of computer programs and systems. · Must be able to maintain positive working relationships with employees, community and State partners and constituents. · Follows County and Department Policies and Procedures. Desired Minimum Qualifications A master's degree from an accredited college in social work, behavioral sciences, human services administration, public administration or closely related field and one year of managerial or second level supervisory experience in a public or private social services/human service agency; or three years of supervisory experience as a social services supervisor or equivalent in a human service agency. Or A bachelor's degree from an accredited college/university and three years of managerial or second level supervisory experience in a public or private social services/human services agency; or five years of experience as a social services supervisor or equivalent in a human services agency. Special Qualifications Valid driver’s license in the State of Minnesota. Tools and Equipment Used Computer, copier, phone, fax, scanning equipment, automobile, other miscellaneous equipment relative to position. Working Conditions The characteristics below are representative of the physical demands, agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. · This classification occasionally involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity. · Sensory requirements include standard vision requirements; vocal communication is required for expressing ideas by means of the spoken word; and hearing is required to perceive information at normal spoken word levels. · While performing the duties of this job, the employee occasionally drives in outside weather conditions. Much of the time is spent in office settings. Physical Exertion (Pounds) Up to 10 - Frequent Up to 25 - Occasional Up to 50 - Seldom Up to 100 - Seldom 100 or more - Seldom Applicants for appointment to this position will be required to submit a formal application and may be subject to rating of education and experience, oral interview and/or reference check, background investigation, criminal history check, drug testing. Job related tests may be required of any applicant. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee as is subject to change by the employer as the needs of the employer and requirements of the job change.