Financial Services Supervisor

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

• Salary: $89,444.00–$122,639.45, this role is eligible for an annual bonus. The final offer will be determined based on the selected candidate’s qualifications, relevant experience, and geographic location.
• Location: Remote, US
• Schedule: Monday - Friday, 8AM – 5PM, with extended hours based on business needs.

Benefits:

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA).
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP).
• Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment.
• Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits.

Responsibilities

The Financial Services Supervisor position reports to the Financial Services Manager. This position will be responsible to lead key activities to support business growth and profitability as it relates to Primo Brands order to cash processes and initiatives.

Key responsibilities include, but are not limited to:

• Lead, coach and directly support the Account Services teams to execute business activities as well as identify and drive process improvements and optimization
• Effectively manage people-related items such as time and attendance, staff selection and performance management
• Provide clear guidance, support, leadership and change management in the execution of strategies, projects, technology enhancements and initiatives
• Guide associates towards goal achievement using negotiation, teamwork, collaboration, and motivation
• Cultivate a best-in-class team/department
• Resolve customer escalations and complex technical issues that surface at the root cause, including complex reconciliations, partnering with internal departments on issues, i.e., Tax, Finance or IT, escalating issues to external vendors i.e. DXC, Bank of America, Exela, etc., support with customer conference calls, etc.
• Partner/consult with sales colleagues for customer support to enable continued growth, especially on complex or unique situations
• Provides technical expertise on strategic projects to leaders within NAS as well as other business partners
• Works independently with cross functional business partners to support and/or resolve customer or business issues or process improvements
• Completes NAS quality evaluations to ensure compliance to process and procedures and provide feedback to associates for learning purposes
• Support in developing and documenting department standards
• Triage of system issues to diagnose, create stop gap, and communicate to require parties (IT, vendors, department, business partners)
• Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution
• Ability to self-manage and work independently to ensure monthly KPIs are achieved
• Monitor department volumes and take action to escalate, shift resources, etc.
• Proactively report trends identified in volume, issues, employee concerns, etc. to NAS management
• Perform other duties and special projects as required

Qualifications

Key success measures associated with this position include, but are not limited to:

• Bad debt, Aging and Queue performance results
• Accuracy results
• Turnaround time and successful execution for projects and other requests

Key qualifications for this position include but are not limited to:

• At least one year of experience leading employees preferred
• High school diploma, GED, or equivalent work experience required
• Ability to manage a front-line team of employees
• Ability to effectively prioritize workload
• Ability to train and coach employees
• Proficient in MS Office with a focus on Excel
• At least five years of experience working within RMS preferred
• Excellent written and oral communication skills
• Must be able to work independently, be comfortable operating within the “gray” and perform well even within high stress situations
• Must have strong decision making and problem-solving ability
• Must have proven track record of dependability, flexibility and exceptional organizational skills
• Ability to multi-task and lead change in a fast-paced environment

If you're ready to embark on an exciting journey with Primo Brands, apply now!

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:

The salary range provided for this position is approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.