FinOps Functional Support Consultant ( Microsoft Dynamics 365 FinOps)

Position: FnO Functional Support Consultant (Microsoft Dynamics 365 FinOps)

Location: Kuala Lumpur, Malaysia (Hybrid)

Salary: Negotiable and market related. Based on experience and skills

Eligibility: Must be legally allowed to work in Malaysia

About Wild Tech

Wild Tech is a leading provider of innovative business solutions, specialising in SME and enterprise-level ERP systems. We're passionate about helping our clients optimise business performance and achieve strategic goals through the power of technology.

🌐 Learn more: www.wild-tech.com.au

About The Role

We’re looking for a proactive and customer-focused D365 FnO Functional Support Consultant to join our team in Malaysia. You’ll be responsible for delivering Level 1 and Level 2 support for our customers across cloud ERP platforms, with a strong focus on Microsoft Dynamics 365 Finance & Operations (D365 FinOps) and other integrated business applications. (SCM & Warehousing experience is most advantageous).

This role is ideal for someone with hands-on experience in ERP support and a passion for cloud-based solutions who’s ready to expand their knowledge across Microsoft’s modern workplace ecosystem.

What You’ll Do

• Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations
• Troubleshoot and resolve issues across financials, supply chain, sales, and reporting modules
• Support users across Microsoft 365 tools (Teams, Outlook, SharePoint) and Power Platform
• Assist in triage, resolution, and escalation of support tickets within SLAs
• Create and maintain internal knowledge base articles
• Communicate effectively with end users to understand their issues and guide them through solutions
• Collaborate with senior engineers and consultants on complex issues and improvements

What We’re Looking For

• 1–3 years of experience in IT or application support, ideally with MS Dynamics 365 FinOps and SCM Modules
• Strong familiarity with Microsoft Dynamics 365 Finance & Operations and/or Supply Chain Management (SCM Modules)
• Exposure to Microsoft 365 and Power Platform is highly desirable
• Good communication skills in English, both verbal and written
• Logical problem-solving skills and a willingness to learn
• Experience with helpdesk/ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
• Hands-on in support environments – handling user tickets, troubleshooting issues, and performing functional configurations
• Comfortable working with business users to resolve functional problems

Certifications (Preferred But Not Mandatory)

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals / Microsoft 365 Fundamentals beneficial
• ITIL Foundation or relevant service management frameworks

Why Join Us?

• Hands-on exposure to real Microsoft D365 FinOps environments and modern tools
• Broaden your skills across Microsoft Cloud technologies and business systems
• Supportive team with clear career development pathways (into consulting, engineering, or leadership)
• Sponsored certifications and training resources

Salary & Benefits

• Competitive MYR salary (commensurate with experience)
• Annual performance reviews and growth opportunities
• Flexible work options (including hybrid/remote arrangements)
• Paid certification programs and Microsoft exam vouchers

Additional Information

• Occasional regional travel may be required.
• Flexibility to support project milestones outside of standard hours.
• Applicants must have the right to work in Malaysia – sponsorship is not available.
• No recruitment agencies – direct applicants only.
• Please send your CV to this job board or apply directly to jaclyn@wild-tech.com.au