Fire & Security Contract Administrator

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Fire & Security Contracts Administrator provides operational, compliance and administrative support across Fire Safety Equipment and Security Systems & Communications Equipment of the programme. Reporting to the Fire & Security Contract Manager, the post-holder supports the successful delivery of both self-delivered and subcontracted services, ensuring planned and reactive works are administered efficiently, certification is issued within contractual timescales, resident communications are maintained, and client reporting requirements are achieved. The role acts as a key interface between engineers, specialist subcontractors, residents, client representatives and internal management teams, helping to ensure compliance, KPI performance and resident satisfaction across the contract.

This is a full time, permanent role, Monday to Friday 08:00 - 17:00, with Hybrid working (2 days at home) after completion of probationary period.

Responsibilities

• Support the day-to-day running of the Fire & Security contract.
• Coordinate planned servicing, repairs, remedial works and safety checks, ensuring deadlines are met.
• Schedule engineers, subcontractors and resident appointments, managing access issues and communications.
• Track jobs from instruction to completion, following up on delays and outstanding work.
• Collect, check and upload service records, certificates and compliance documents on time.
• Maintain accurate contract records and ensure compliance with legal requirements and client procedures, including electrical safety, building safety and Awaab’s Law.
• Track Fire Risk Assessment (FRA) actions and ensure required remedial works are completed.
• Monitor performance targets, job progress and outstanding work, escalating issues to management.
• Support complaints, customer enquiries and service requests through to resolution.
• Assist with monthly reports, subcontractor monitoring and contract performance reviews.
• Support quotations, payment applications, additional work requests and commercial records.
• Assist with audits and identify opportunities to improve processes and efficiency.
• Undertake any other reasonable duties requested by management to support the contract.
  

Required Qualifications

• Previous Contract Administration experience.
• Strong organisational and communication skills.
• Microsoft 365 proficiency with intermediate Excel skills.
• Experience supporting electrical of fire contracts.
• Experience working within social housing or housing association environments.
  

What We Offer

At Fixatex, we believe great people deserve great support. You can expect:

• Private healthcare contribution
• 25 days annual leave plus bank holidays
• Supportive sick pay & wellbeing policies
  
• Ongoing training in our purpose-built training centre
• Clear career progression opportunities
• A genuinely supportive, team-focused culture
• A workplace that recognises the importance of flexibility
• Regular team events and celebrations
• £1,000 employee referral scheme

Our Values

We’re proud of the culture we’ve built and are looking for people who live by our values:

• Care like it’s family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.